Job description

University of California Irvine


Updated: Apr 2, 2021
Location: UC Irvine Campus
Job Type:
Department: Temporary Employment Services

Recruitment Number: 15841

Working Title: Temporary Collections Representative

Cost Center: UCI Temporary Employment Services (TES) Department

Bargaining Unit: CX


Job Code: 004622

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: Mon-Fri, 8am to 5pm

Appointment: Temporary

Position Summary:

This recruitment is for a Temporary Collections Representative position through UCI's internal temporary service.

Essential Job Functions:

Under the general supervision and direction of the Billing Manager, the incumbent is responsible for performing a critical function for the Physicians Billing Group (PBG) and its clientele by taking the appropriate billing, collections or Customer Service actions to resolve an account. This requires an understanding of payer guidelines for Medicare, Medi-Cal (and its affiliates), Commercial Insurance, Workers Compensation and various other insurance carriers. Depending on the unit the Collections Representative is assigned to, the incumbent may be required to perform any or all of the following duties: work billing editing error report(s) prior to the submittal of claims to ensure that claims are billed cleanly and free of errors, leading to prompt and maximum pro-fee reimbursement; collecting on insurance and self-pay invoices/accounts with balances as generated and outlined on assigned account receivable worklists, aging reports, system target files and correspondence received and assigned.

Compensation Range: $21.64/hr.


Demonstrated skill/experience working with computerized reports or computer systems and/or data bases to abstract relevant billing/collections information.

Ability to interact in a professional and diplomatic manner with difficult and/or emotionally charged people.

Skill to effectively review and analyze patient account to effectively bill and or collect revenue for services rendered.

Possess effective collections techniques and skills.

Possess the skill to read and comprehend documents to take appropriate action.

Demonstrated skill/experience in professional fee medical collections.

Skill to effectively follow up on accounts receivable (AR), credit or underpaid accounts with insurance carriers and or patients.

Well-developed verbal and written communication skills.

Skills to organize and prioritize workload coordinate many assignments simultaneously and meet daily, weekly and or monthly productivity deadlines and standards.

Effective interpersonal and professional communication skills to interact with staff, patients and the general public.

Demonstrated ability to work independently with only general supervision.

Possess ability and skill to problem solve a wide range of account issues.

Demonstrated skill/experience in medical professional fee billing to include Medi-Cal, Medicare, MSI, Champus and commercial insurance carriers. Understanding of capitation and commercial HMO.

Demonstrated skill/experience using the CPT and ICD-9 code books for determination of fees and diagnosis.

Basic accounting knowledge to understand credits debits and the ability to accurately audit patient ledgers.

Possess working knowledge and experience with patient registration and authorization process.

Accurate typing and proofreading skills.

Possess knowledge of and skill in using payor websites to assess claim status or to follow-up on collections process.

Skill to effectively use PC, MS applications, information data bases, billing systems and relevant payor websites to resolve account billing and/or collections issues.

Ability to be flexible to a variety of collection assignments and changing priorities as assigned by management.

Filing and record keeping skills.

Ability to operate a 10-key calculator.


Experience with the GE Billing System

Bilingual English/Spanish or English/Vietnamese to communicate with patients as needed.


Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department.
Interviewing and hiring is based on internal hiring needs and how well the candidate matches the requirements and is a fit to the assignment.

TES is constantly seeking applicants although there may not be the immediate need to interview or hire

The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m., however, we also have occasional part-time, weekend and evening hours available.

Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.

Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services.

To apply, visit https://careersucirvine.ttcportals.com/jobs/6359576-temporary-collections-representative

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Job No:
Posted: 4/2/2021
Application Due: 4/2/2033
Work Type: Full Time