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Admission Assistant

Employer
Holyoke Community College
Location
Holyoke, MA

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Community College
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Job Details

Reporting to the Director of Admissions and Onboarding, the Admission Assistant is responsible for providing front line customer support, processing student applications for admission and onboarding, and for providing data entry, clerical, and project support for the Admissions Office.

  • Provide front-line customer service in the Admissions and Onboarding Department. This includes: Interacts professionally with current and prospective students and their family members; Greet guests to the Admissions Office and help determine their needs, including accurately referring guests to appropriate campus resources; Assist prospective students in completing the Application for Admission using the computer kiosks in the suite lobby; Answer telephone calls and provides information regarding HCC Admission services, processes and procedures; Makes appointments for Admission Counselors; Contributes to a positive and welcoming environment in the office by providing excellent customer service and demonstrating professionalism and courtesy to guests and colleagues.
  • Process documents in support of students’ applications for admission. This includes: Input higher school and college transcript data in CRM and Banner; Utilizing Ellucian CRM and Banner INB student information system, review and process student applications for acceptance to the college for walk-in students applying in-person; Process supplemental application documentation; Communicates processing and/or data issues to Enrollment Operations Manager; Updates electronic prospective student records as necessary.
  • Performs administrative tasks associated with the work of the Admissions Office. This includes: Schedule appointments for students with admissions counselors and dual enrollment counselors; Process incoming mail and distribute as appropriate; Check fax machine and process appropriately; Send faxes for students; File forms and documents in student files; Provide support for operations and admission counseling staff as requested to include, but not limited to, filing, information lookup via web, CRM, Banner INB, or other sources; Placing calls to prospective students; Preparing mailings; Making copies as necessary.
  • Maintain FERPA compliance. This includes: Handle student records with confidentiality and within the guidelines of the Family Educational Rights and Privacy Act (FERPA).
  • Provide support for special projects and initiatives, including, but not limited to, updates to the online application for admission; Perform research and data look-ups using the Internet, Ellucian CRM, and Banner INB as required; Assist in identifying processes and procedures to improve student enrollment experiences; Provide summary information (verbally and in writing) related to assigned project work.
    • Qualifications

    REQUIRED:Effective communication skills; Excellent customer service skills; Team player with excellent interpersonal skills; Ability to multi-task; Well organized; Ability to work effectively with a diverse faculty, staff and student body; Experience working with computers, including using databases and Microsoft Office; Experience working in an office setting.

    PREFERRED: Bilingual (English/Spanish)

    EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

    Part-Time, Benefited Position

    Hours: 18.5 hours/week; Preferred work schedule: Tuesday and Wednesday 10:00AM – 2:30PM; Thursday 10:30AM – 3:00PM, and Friday 10:30AM – 4:00PM


    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.


    Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

    Organization

    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.

    Enrollment

    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.

    Programs

    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.

    Transfer

    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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