Student Success Coach

Job description

Description:  The Student Success Coach (SSC) provides proactive, holistic guidance and support to a cadre of entering first-year students and serves as the leader of their professional Guidance Teams (consisting of an academic advisor, career coach, and alumni mentor among others).  The SSC is a high-energy, engaged supporter of each student and is responsible for oversight of a customized learning pathway consisting of both curricular and co-curricular experiences.  The SSC successfully builds trust and nurtures the student through their entire Hartwick College journey towards both a good living and a good life.


  • As part of a campus team of Student Success Coaches, utilize life coaching, motivational, customer service and support strategies to engage a caseload of approximately 75 Hartwick College students and propel each student to graduation, a good living, and a good life.
  • Serve as the lead staff member of each student’s Guidance Team consisting of an academic advisor appropriate to the major, career coach, and alumni mentor (may be supplemented by Peer Mentors and/or additional faculty and staff). Coordinate regular communications, meetings, and status updates concerned with the holistic development of each student, from enrollment to graduation including transition to college, orientation, course planning and registration, academic achievement, co-curricular experiences, campus and community engagement, and wellness.  Help students overcome challenges and grow.Maintain close tracking of student progress on their pathway using advising software, a customer relationship management (CRM) package, retention software such as EAB Navigate, and timely reports on caseload management.Develop and maintain awareness of all major components of campus life, including curricula, campus calendars, student services, facilities and operations to assist students as their primary contact person at the College.Be an active, engaged supporter of each assigned student inclusive of being present at significant student-centered events including presentations, performances, Greek Life, athletic and club events, including some evening and weekend dates.In cooperation with other campus units including the Career Center, assist students with finding work experiences related to their goals, including on- and off-campus opportunities such as work study, departmental employment, internships, and service learning.
  • In cooperation with other campus units including Alumni Relations, help connect students to Hartwick Alumni and in turn, bring new graduates into mentoring roles supporting those that come after them.
  • As a representative of the College, must comport oneself in a professional manner at all times, both on and off campus.
  • Comply with all applicable College, Federal, State, local and associational regulations.
  • Participate on assigned committees such as the Care Group and major campus events including Welcome Weekend, True Blue Weekend, and Commencement Weekend.

Qualifications:  Minimum requirements for this position are a Bachelor’s degree from regionally-accredited college or university with 3 or more years of highly participatory, successful student support experience in higher education; candidates with a Master’s degree in education, psychology, professional development, or another human/social services field preferred, as are other credentials and experience in academic advising, coaching and/or customer service.

  • High-energy and enthusiasm to motivate college students and propel them to success.
  • Agility in a dynamic environment to achieve results as measured by student persistence, engagement, satisfaction, and graduation. 
  • Exceptional interpersonal and communication skills, both verbal and written. Proficiency in a second language helpful.
  • Demonstrated ability to work independently and collaboratively, maintain confidentiality and abide by institutional policies and procedures.
  • Ability to work effectively with students, faculty, staff, family, and others from a variety of different backgrounds, experiences and abilities.
  • Demonstrated excellence in planning and organizing work and records, coordinating with others to complete tasks in a timely manner, following up, and bringing work flows to a successful conclusion.
  • Knowledge of student development theories, curricular design, and advising best practices.
  • Demonstrable proficiency with MS Word, Excel, Google electronic mail, and database software.
An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce.

Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College features a Liberal Arts in Practice general education curriculum and aspires to “be the best at melding liberal arts education with experiential learning.”

Hartwick offers health benefits to domestic partners of employees, and prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression. Hartwick is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply. 

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. 

All applicants are asked to submit the following materials with their online applications:

  • A cover letter;
  • A resume; 
  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (; and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).
Review of applications will continue until the position is filled.




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Job No:
Posted: 4/2/2021
Application Due: 5/30/2021
Work Type: Full Time