Case Management Coordinator

Job description

Posting Number:


Position Title:

Case Management Coordinator


Dean of Students


Student Development



FLSA Classification:


Union/Non Union:

Non Union

Full Time / Part Time? :

Full Time

Salary Range - Minimum:

$52,618 annually

Hours per week:

40 hours per week

Temporary? :


Posting Date:


Closing Date:


Open Until Filled:


Special Instructions to Applicants:

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

• Post-offer, satisfactory results of pre-employment background check
• Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College
• Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Advertising Summary:

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse faculty and staff is the cornerstone of JJC’s commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace.

Link to Human Resources website:

Job Details:



DEPARTMENT:Office of Student Rights & Responsibilities

DIVISION:Student Development



REPORTS TO:Dean of Students

PLACEMENT:Professional, Grade S08

MINIMUM PAY RATE: $52,618 annually

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary :

Under the direct supervision of the Dean of Students, the Case Management Coordinator splits their time providing case management services for both the Behavioral Intervention Team (BIT) and the Student Wellness Program, housed under the Office of Student Rights & Responsibilities. The Case Management Coordinator supports and works with students at-risk with mental health crisis and provides social support needs through interventions and connection to follow-up services and off-campus referrals. This position works to address the needs of students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery and victim advocacy. Serves as an advocate for student success and possess a demonstrated ability to multitask and manage a diverse caseload. Develops and maintains a database of referral sources and community services; documents and establishes systems for receiving, managing and tracking student BIT cases; tracks and reports students’ progress and other case developments. Follows up on best course of action for student success. Flexibility to adapt to the occasional evenings or weekends, and travel to extended and off-campus facilities is required. Position requires participation in rotation of crisis phone (full week at a time) to help manage after-hour crisis.


1.Meet with individual students to evaluate the situation, assess the level of crisis and need, and develop an immediate action plan, which includes referral to on- and off- campus support.
2.Track and follow-up on students’ completion of case management action plan and BIT referrals.
3.Develop and maintain a network of on-campus support, community-based agencies, programs, and workshops that support student success, including but not limited to: local/regional mental health and social services agencies, shelter and emergency housing, medical and insurance assistance, food pantries, and other social supports.
4.Partner with the Student Wellness Program to develop and implement ongoing programming, workshops, groups, educational outreaches relating to emotional wellness, and work towards the development and maintaining of Student Wellness Program procedures and protocols.
5.Participate in responding to immediate students’ crisis by traveling to student crisis on campus, providing immediate assessment of crisis, enacting crisis management protocols, and participate in after-hour procedures for crisis management.
6.Collaborate with Dean of Students to conduct program assessment and prepare monthly/semester/annual reports on case management and BIT referral activities, including but not limited to trends, data analysis, and program evaluations.
7.Provide consultation and training for faculty and staff, as needed, to increase awareness on how to manage a student in distress and other topics relating to mental health advocacy.
8.Identify and participate in on-going professional development, maintain compliance with licensure requirements, and complete any mandated trainings identified by the college.
9.Assist Student Wellness Program, as needed, to manage waitlist for need of counseling services for students by maintaining a small caseload.
10.Perform related duties as assigned, in compliance with college policy and procedure.

Minimum Qualifications:

1.Master’s Degree in psychology, social work, or clinical/mental health counseling.
2.Licensed Clinical Professional Counselor (LCPC), Licensed Clinical Social Worker (LCSW) or equivalent license in the State of Illinois.
3.Two (2) years of experience working with clients/students in conducting case management and/or crisis intervention in a support team approach environment.
4.Knowledge of related sexual violence, domestic violence, mental health, and disability laws.
5.Excellent written, oral, and interpersonal communication skills and ability to work as a part of a team.
6.Demonstrate an interest in working with college students and must have sensitivity to and understanding of the needs of first-generation, low-income, ethnic minority students, LGBTQ, and students with disabilities.
7.Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
8.Proficient in Word, Outlook and Excel with ability to learn specific software such as Maxient, Titanium, and Ellucian Colleague.

Preferred Qualifications:

1.Experience at the community college or university counseling center.
2.Experience working with more severe psychopathology.
3.Working knowledge of social service agencies and Medicaid eligibility and enrollment.
4.Experience in providing counseling/case management services via remote methods, such as video or phone.
5.Focus on being student-centered with a passion for student life and associated best practices in the context of higher education.
6.Maintains own professional liability/malpractice insurance.

Physical Demands:

1.Normal office physical demands.
2.Ability to travel and work between campus locations.
3.Ability to work evening hours as well as be available for after-hour crisis as needed.

Working Conditions:

1.Duties are performed indoors in the usual office and/or outdoor environment.

Compliance Announcement:


Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website :

If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

This information is required by law and is made available by the Joliet Junior College Police Department.




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Job No:
Posted: 4/2/2021
Application Due: 4/11/2021
Work Type: Full Time