Academic AdministrationDepartment Website Link:Location:
Tucson, AZ USAPosition Highlights:
The Office Specialist serves as the first point of contact for inquiries to the Office of Transfer Credit & Articulation, including phone calls and written communications (email or Zen Desk Chat). Answers inquiries and composes correspondence on own initiative in accordance with established guidelines and forwards other items to the appropriate team member. Independently answers inquiries and provides information or assistance to callers and visitors which requires thorough knowledge of office policies and procedures; assist customers in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to questions ensuring necessary follow-up is performed.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.Duties & Responsibilities:
- Serves as point of contact for inquiries to the Office of Transfer Credit & Articulation, including phone calls and written communications (paper or electronic). Answers inquiries and composes correspondence on own initiative in accordance with established guidelines and forwards other items to the appropriate team member.
- Serves as liaison to faculty, staff, students, alumni, outside agencies and the public.
- Greets students/visitors, determines nature of business, directs them to appropriate office/person and notifies appropriate person of visitor’s arrival.
- Independently answers inquiries and provides information or assistance to callers and visitors which requires thorough knowledge of office policies and procedures; assist customers in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to questions ensuring necessary follow-up is performed.
- Operates a telephone system with specialized or atypical functions to accommodate a large number of work unit members and calls.
- Receives, date stamps, separates and distributes incoming mail or other materials to work unit members; determines appropriate receiver based on subject of correspondence or mail.
- Observes the flow of visitors for security purposes in restricted areas; questions unfamiliar visitors to determine or obtain authorization to enter area.
- Manages front desk/lobby and building area: opening, closing, maintaining clean area throughout the day, and contacting Facilities Management regarding building and custodial needs.
- Performs general office work, such as, word processing, data entry, file maintenance, filing, faxing, copying, proofing, designing, editing, ordering supplies, and monitoring office needs.
- Assists with various projects at the Office of Academic Administration.
- Additional duties may be assigned.
- High school diploma or equivalent, or equivalent learning attained through experience is required.
- Experience using UAccess
Non-ExemptFull Time/Part Time:
Full TimeNumber of Hours Worked per Week:
Organizational AdministrationBenefits Eligible:
Yes - Full BenefitsRate of Pay:
3Career Stream and Level:
Administrative SupportJob Function:
Organizational AdministrationType of criminal background check required::
Name-based criminal background check (non-security sensitive)Number of Vacancies:
1Target Hire Date:
Expected End Date:
Contact Information for Candidates:
4/1/2021Open Until Filled:
YesDocuments Needed to Apply:
Resume and Cover LetterSpecial Instructions to Applicant:
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.