Office Specialist

Location
Tucson, AZ
Posted
Apr 02, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:

req4734

Department:

Academic Administration

Department Website Link:

Location:

Main Campus

Address:

Tucson, AZ USA

Position Highlights:

The Office Specialist serves as the first point of contact for inquiries to the Office of Transfer Credit & Articulation, including phone calls and written communications (email or Zen Desk Chat). Answers inquiries and composes correspondence on own initiative in accordance with established guidelines and forwards other items to the appropriate team member. Independently answers inquiries and provides information or assistance to callers and visitors which requires thorough knowledge of office policies and procedures; assist customers in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to questions ensuring necessary follow-up is performed.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities:

  • Serves as point of contact for inquiries to the Office of Transfer Credit & Articulation, including phone calls and written communications (paper or electronic). Answers inquiries and composes correspondence on own initiative in accordance with established guidelines and forwards other items to the appropriate team member.
  • Serves as liaison to faculty, staff, students, alumni, outside agencies and the public.
  • Greets students/visitors, determines nature of business, directs them to appropriate office/person and notifies appropriate person of visitor’s arrival.
  • Independently answers inquiries and provides information or assistance to callers and visitors which requires thorough knowledge of office policies and procedures; assist customers in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to questions ensuring necessary follow-up is performed.
  • Operates a telephone system with specialized or atypical functions to accommodate a large number of work unit members and calls.
  • Receives, date stamps, separates and distributes incoming mail or other materials to work unit members; determines appropriate receiver based on subject of correspondence or mail.
  • Observes the flow of visitors for security purposes in restricted areas; questions unfamiliar visitors to determine or obtain authorization to enter area.
  • Manages front desk/lobby and building area: opening, closing, maintaining clean area throughout the day, and contacting Facilities Management regarding building and custodial needs.
  • Performs general office work, such as, word processing, data entry, file maintenance, filing, faxing, copying, proofing, designing, editing, ordering supplies, and monitoring office needs.
  • Assists with various projects at the Office of Academic Administration.
  • Additional duties may be assigned.

Minimum Qualifications:

  • High school diploma or equivalent, or equivalent learning attained through experience is required.

Preferred Qualifications:

  • Experience using UAccess

FLSA:

Non-Exempt

Full Time/Part Time:

Full Time

Number of Hours Worked per Week:

40

Job FTE:

1.0

Work Calendar:

Fiscal

Job Category:

Organizational Administration

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$13.07

Compensation Type:

hourly rate

Grade:

3

Career Stream and Level:

OC1

Job Family:

Administrative Support

Job Function:

Organizational Administration

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:

1

Target Hire Date:

Expected End Date:

Contact Information for Candidates:

Christy Ball
[email protected]

Open Date:

4/1/2021

Open Until Filled:

Yes

Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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