Job description

School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

1201 Clinical Research Coordinator [CRC], Position 50838325
Job Family 05; Job Level 54; Benefit Level 12


Lead the day-to-day operations of the Cancer Center Research Lab [CCRL] to support the conduct of clinical research for the Duke Cancer Institute’s [DCI]. The Oncology Clinical Research Unit [CRU] oversees the conduct of research.

Daily Work – 25% Effort

Review documentation in Maestro Care and REDCap; provide feedback as needed. Collaborate with clients to ensure accurate and timely entry of documentation.
Supervise the delivery of study kits and the sign in process to the CCRL, research specimen collection, processing, shipment, or storage. Supervise the performance of EKGs and troubleshoot collection and transmission.
Review and communicate research orders, including discrepancies, in systems such as Maestro Care, to all parties.
Interface with research participants during their CCRL appointments to ensure protocol requirements are met.
Collaborate with study teams to create protocol deviation reports and corrective action plans. Implement corrective action plans.
Create and implement record keeping systems, workflows, processes, and documentation.
Conduct regular reviews of laboratory equipment. Act as a liaison with laboratory vendors and assist with troubleshooting equipment calibrations, malfunctions. Assess and communicate equipment needs appropriately. Maintain calibration and maintenance records and disseminate as required for equipment such as the freezer and centrifuge.
Ensure the lab has adequate supplies.
Collaborate with the CCRL’s clients on site and during monitoring visits, and audits.

Communication – 20% Effort
Maintain excellent effective professional working relationships with the CCRL team and clients, including the medical director, manager, staff, disease group staff, principal investigators, and regulators. Respond to requests and queries related to lab activities in a timely manner.
Lead meetings and write agendas as required. Contribute to meetings and agendas as requested.

Leadership – 25% Effort
Mediate conflicts as they arise. Identify and escalate issues appropriately.
Collaborate closely with the CCRL’s clients as they develop protocols to ensure laboratory tests yield the best results and produce accurate data.
Attend and participate in all in-service meetings with clients and the Oncology Treatment Center.
Identify issues, design solutions, and implement improvements in procedures, tests, analyses, and processes. Develop, write, and implement SOPs.

Supervisor – 30% of effort
Lead, supervise and manage assigned staff including giving frequent feedback and coaching, and career development. Determine training needs, assign training, and maintain comprehensive training documentation. Manage their day-to-day assignments, work schedule, work location, approve time off requests, conduct yearly evaluations, and goal setting, and actively engage in performance management including corrective action. Meet frequently with staff individually and collectively. Hire and terminate staff.
Design work schedules to ensure adequate staffing, troubleshoot staffing shortages.
Embody the DCI’s core value “Cancer Care as It Should Be” to deliver the highest quality care in our patient-centric clinical research, as a leader of research staff and for all of the DCI. Create a culture that fosters open communication, motivates staff, and encourages creativity.
Oversee the fair and consistent application of human resource policies, and promptly address problems to manage your teams effectively. Collaborate closely with DCI Human Resources on personnel issues, implementing policies, personnel file documentation and compliance.

Knowledge and Skills – 10% Effort
Responsible for completing assigned training promptly. Stay current in all required certifications and training such as BLS, CITI, OESO, phlebotomy certification, annual phlebotomy competencies.
Know the protocols, learn new protocols and procedural changes as they occur. Acquire knowledge from both online and manuscript sources. Know and use clinical and research applications, such as Maestro, Excel, Microsoft Outlook, and REDCap.
Know the rules, regulations and SOPs that govern the CCRL’s work.

Other work as assigned.
Basic Life Saving [BLS] certification from the American Heart Association or Duke approved equivalent course is a requirement of this position.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Completion of an Associate degree.

Work requires a minimum of two years of relevant research experience. A Bachelor's degree may substitute for 2 years required experience.

Can easily use computing software and web-based applications [e.g., Microsoft Office products and internet browsers].

The ideal candidate will have extensive knowledge of both clinical and laboratory procedures in the context of oncology clinical research. The candidate should also be familiar with and can effectively use clinical and research applications, such as Maestro Care, REDCap, and OnCore.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 4/2/2021
Application Due: 7/1/2021
Work Type: Full Time