Job description

Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 team members. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs

U.S. News & World Report ranked Duke Raleigh Hospital as high performing in orthopaedics and two adult procedures/conditions: Chronic Obstructive Pulmonary Disease (COPD) and lung cancer surgery. #DukeRaleighJobs

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet® organization
  • Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!

Occ Summary

The Medical Assistant, Certified functions asanintegral member of theinterdisciplinary healthcare team in providing direct patient care. TheMedical Assistant, Certified performs routine a dministrative and patientcare supportive duties in a Health System medic alpracticethat assistmedical and/or nursing staff in the examination an dtreatment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medi cal histories and records vital signs, explainstreatment procedures to p atients, and prepares patients for examinationsand procedures.Patient ca resupport responsibilities may include assisting the medicaland nursings taff during examination and procedures, collecting andpreparing laborato ry specimens, performing basic laboratory test in theclinic/office, taki ng electrocardiograms, removing sutures/ staples,changing sterile and no n-sterile dressings, promoting patient/familyunderstanding of the educational content and his/her involvement in theplan of care, and documentin g in the patient record.Other clinical support responsibilities included isposing ofcontaminated supplies, instrument processing, high level disi nfectionand sterilization of medical instruments, telephoning prescripti ons to apharmacy, preparing and administering medications as directed by aphysician, and authorizing drug refills as directed. Performs othercli nical functions as delegated and supervised by the physician.Administrative responsibilities:The CMA greets patients, answers telephones, schedu les appointments toinclude arrive appointments in MaestroCare, checkoutp atients, andreferral scheduling; arranges for hospital admissions andlab oratoryservices, updates and files patient medical records, fills outins uranceforms, handles billing, bookkeeping to include receiving copays an dcollections on account balances; correspondence, and ordering clinicala nd clerical supplies and forms. Performs other administrative dutiesasdi rected.May be requested to be a liaison for clinic activities suchas Joi ntCommission and falls and/or participate in clinic committees.

Knowledge, Skills and Abilities

Good customer service skills. Work requires the ability to understand and follow oral and writteninstr uctions generally acquired through a high school education andmedical as sistant programming.Heavy lifting and the ability to transport stretcher and wheelchairpatients may be required.Working knowledge of sterile tec hniques and special procedures that areapplicable to work performed.Work ing knowledge of procedures and techniques involved in administeringrout ine and special treatments to patients.Working knowledge of sanitation,p ersonal hygiene and basic health andsafety precautions applicablefor wor k in a clinic setting. Workingknowledge of infection control procedures and safety precautions.Age specific competencies.Daily clinic preparatio n process; registration, scheduling, chargeposting, order entry.Able todocument and communicate pertinentinformationAbility to establish andmai ntain effective working relationships withpatients and clinicstaffTyping skillsMedical terminologyLevels II and III -- Ability to independently seek out resources andwork collaboratively

LevelCharacterist ics


Minimum Qualifications


Completion of a Level I - Nurse Aide education program approved by the North Carolina Board of Nursing or successfulcompletion of the NC - approved Nurse Aide I competency test. High School diploma or equivalent required.



Degrees, Licensures, Certifications

Currently listed as a Nursing Assistant I (NAI) with the Division of Facility Services with no substantiated findings of abuse, fraud, neglect or misappropriation of property. BCLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during thefirst week of employment.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 4/2/2021
Application Due: 7/1/2021
Work Type: Full Time