IT Operations Technician - Journey

Job description

Job Title:

IT Operations Technician - Journey

Position Number:


Vacancy Open to:

ECU Employees



Department Homepage:

Advertising Department:



Administration & Finance

Classification Title:

12200 IT Operations Tech

Competency Level:

2 - Journey

Working Title:

IT Operations Technician - Journey

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$31,200 - $57,377

Anticipated Hiring Range:

$41,155 - $51,691

Salary Grade Equivalency:


Work Schedule:

Monday – Friday with rotating weekends and holidays

Work Hours:

3:30pm - 12am

Position Location (City):


Job Category:

Staff - Information Technology

Organizational Unit Overview:

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this by increasing the core functions and deploying appropriate technology throughout the university.

The Data Center is a critical support area under the direction of the Director of IT Enterprise Systems and Operations. This position is responsible for the installation and asset tracking of all physical hardware in the Data Center. The position also provides 24×7×365 monitoring and support escalation for the ECU Data Centers including Servers, Storage, Applications, Networking Campus Backbone, Intranet, and Internet services. The Data Center personnel are “the eyes and ears” for the entire infrastructure. They are ITCS’s first level for alerting, monitoring, securing, and troubleshooting our environment.

Job Duties :

This position performs technical work in the operation of computer and auxiliary equipment to meet clients’ needs and to assist users of computer systems. This position’s duties include answering calls for help as users experience difficulties with connections to the computer. Work may include installation and modification of software and hardware, testing, and documentation on a variety of platforms. Work may include interaction with customers and coworkers to troubleshoot problems related to the use of information systems. This may include work on multiple platforms. Employees troubleshoot the nature of the problem and either provide assistance or refer to the appropriate staff. Work may involve the identification of trends that develop through troubleshooting. These trends should be used for the understanding of systems interrelationships and the development of new processes to improve timeliness and service to users. The 2nd and 3rd shift positions will occasionally assist the IT manager with maintaining the Data Center’s inventory assets via the inventory system tool.

This position will work with a variety of hardware, including stand-alone servers, blades, and blade chassis, server equipment racks, electrical and HVAC equipment, fire suppression systems, and managed power supplies. Employees will be responsible for the management of hardware within the Data Center. This will involve coordinating with various support teams on the installation and configuration of all related software and hardware.

This position has been designated by the University as critical to University operations and is considered Mandatory.

Minimum Education/Experience:

High School or General Educational Development diploma and six months of experience. Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience. Journey level requires an additional 6 months of education or experience.

Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

Associates degree in an information technology, computer science, or a closely related field is desired. IT related certifications including Microsoft, Oracle, Network +, CISCO, and others are preferred.

Experience in the Data Center field of work including, systems administration, electrical and HVAC functional knowledge and cable maintenance/installation is desired. Experience with installing hardware, making network connections, and connecting power strips is preferred.

License or Certification required by the Department:


Special Instructions to Applicant:

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.




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Job No:
Posted: 4/2/2021
Application Due: 4/9/2021
Work Type: Full Time