Technical Support Analyst
Technical Support Analyst
Job ID: 225201
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Provides first and second level technical support to all Kennesaw State University students, faculty and staff via phone, email, remote services, and in-person. Documents and records all information in a tracking system regarding problems/issues or service requests and escalates unresolved issues to the appropriate next level support team.
1.Provides technical support and details on all work performed in the ticketing and tracking system
2.Sources solutions using a curated knowledge base and other resources
3.Performs hardware and software diagnostics and repairs
4.Supports classroom instructional technology and equipment
5.Coordinates the resolution of technical issues using available resources
6.Maintains asset and inventory management
7.Supports required events and conferences
8.Provides back-up support for other team members
High School diploma or equivalent
Six (6) months of related experience
Additional Preferred Qualifications
Familiarity with Audio Visual/Instructional technology
Experience in ticketing and tracking systems
Technical support experience in a field or call center environment
Experience in supporting Microsoft Windows, Mac OS, Microsoft Office, Microsoft Outlook, Adobe Products, Mobile Operating Systems (iOS, Android)
Knowledge, Skills, & Abilities
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
- Standard Enhanced
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=225201&PostingSeq=1
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