Residence Steward

Job description

Residence Steward

Date Posted: 03/18/2021
Req ID: 3457
Faculty/Division: Faculty of Arts & Science
Department: New College
Campus: St. George (Downtown Toronto)


About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 5600 undergraduate students to excel intellectually and to engage in the wider community. New College supports four interdisciplinary undergraduate programs - African Studies, Buddhist Mental Health and Psychology, Caribbean Studies, and Equity Studies - and houses two departments (Human Biology and Women and Gender Studies). New College prioritizes personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement. The College offers a spirited and challenging environment for students to have the opportunity to broaden their experience, create life plans, and meet others from different fields. New College is a friendly, welcoming and informal community that places a high priority on student support services and encourages diversity. For more information on New College, see

Your opportunity:
Under the general supervision of the Operations Manager, the incumbent is part of a team that provides a full range of front desk residence/hostel reception and guest services for students, staff, faculty and guests of the College.

The regular hours of work is Monday to Friday 3:15pm-11:30pm.

Your responsibilities will include:

  • Acting as the first point of contact for general enquiries
  • Collating and organizing materials
  • Providing routine information on programs and events
  • Applying established standards when responding to emergencies
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Resolving minor complaints within the scope of the role and referring larger issues when appropriate
  • Keeping a record of any incidents or events that happen during a shift
  • Liaising with facilities or caretaking staff to facilitate resolution of building issues

Essential Qualifications:

  • High School Diploma, or an acceptable equivalent combination of education and experience.
  • Minimum one (1) year of recent and related experience working in a residence environment, preferably with direct experience working with a diverse group of students and/or student residents.
  • Experience with Star Rez, or similar software.
  • Experience checking-in and out guests (e.g. making reservations, taking payments, issuing keys, giving directions, running reports, reporting facility issues).
  • Experience providing customer service to guests staying in residence (e.g. responding to concerns and offering assistance where appropriate).
  • Experience coordinating with the caretaking staff for the preparation of rooms, and resolving issues, for guests.
  • Experience handling petty cash/debit card/credit card payments.
  • Experience maintaining and controlling inventory of room and master keys.
  • Intermediate computer skills in: MS Office Suite (e.g. Word, Excel, PowerPoint), E-mail (e.g. Outlook), electronic calendar organizer (e.g. Outlook).
  • Demonstrated knowledge and proficiency with Star Rez.
  • Numeracy skill related to handling cash transactions.
  • Demonstrated strong organizational and time-management skills, with the ability to adapt to new and changing priorities.
  • Strong oral and written communication skills.
  • Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace.

Assets (Nonessential):

  • Experience in the hotel or hospitality industry.

To be successful in this role you will be:

  • Accountable
  • Meticulous
  • Organized
  • Possess a positive attitude
  • Problem solver
  • Team player

Closing Date: 03/29/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 03 -- $40,636 with an annual step progression to a maximum of $51,967. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Hospitality

NOTE: The regular hours of work for this position is Monday to Friday 3:15pm-11:30pm.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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Job No:
Posted: 4/1/2021
Application Due: 4/10/2021
Work Type: Full Time