Associate Director Operations

Job description

Present Position Number:


Role Code Title:


Position Title:

Associate Director Operations

Position Summary:

The Associate Director serves as an executive team member in Student Unions & Engagement (SUE) and is responsible for the daily operational needs of two student unions on campus – Sadler Center and Campus Center.

The incumbent oversees many of the event functions for the department across venues and locations throughout campus including room setup/strike, Audiovisual/technology, and on-site customer service and interaction. The position serves on specialized teams focused on both the event experience and development and care of student staff. The Associate Director leads work order entry for SUE and tenants in our spaces including relationship building, proactive and follow-up communication, and basic project oversight with Facilities Management. Additional responsibilities include leading departmental assessment planning and creation and implementation of safety and security plans and protocols.

The incumbent will be responsible for hiring/training/supervising in the development of student staff including assembling a high-functioning Student Building Manager program. As a member of the SUE Executive Team, the incumbent will assist in overall budget development and management, the creation of intentional environments, best hiring practices, supporting team morale, and other functions in support of the department.

Required Qualifications:

•Master’s Degree in higher education, college student personnel, or a related field.
•Several years of experience supervising full-time staff.
•Demonstrated experience with Organizational Leadership practices
•Track record of exceptional customer service with multiple, diverse individuals, and constituent groups
•Demonstrates excellence in written and oral communication.
•Successful track record working independently as well as in a team environment.
•Demonstrated skills in problem-solving, decision-making and conflict resolution.
•Individual must demonstrate an openness to thoughts and ideas of others.

Preferred Qualifications:

•Significant experience in student unions/activities.
•Experience with facilities management in higher education.
•Experience leading A/V programs and/or knowledge of standard and emerging Audiovisual and Technological capabilities.
•Knowledge of assessment, evaluation, and research, data collection and use, and research ethics.
•Knowledge of basic emergency management protocols and continuity of operations planning.
•Demonstrated skill and experience in computer programs (Microsoft Word, EMS Scheduling Software, Room Viewer, Excel, & PowerPoint).

Advertised Pay Range:

Up to $60,000 Commensurate with Experience


2D4000 Student Unions


William & Mary

University Salary Range:


Job Open Date:


Job Close Date:


Open Until Filled:


Employment Category:

Full Time Professional

Position Term:


Special Application Instructions:

Please attach a list of references in addition to a resume and cover letter under applicant documents,“Attachment 1”

Conditions of Employment::

Ability to work nights and weekends.

EEO Statement:

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

Background Check Statement:

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Benefits Summary Statement:

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to:




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Job No:
Posted: 4/1/2021
Application Due: 5/2/2021
Work Type: Full Time