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Associate Director of Membership and Operations, Charlotte Center

Employer
Wake Forest University
Location
Winston Salem, NC

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job location: Winston Salem, NC


Employment Type: Full-time
Posted data: 2021-03-31
Req: R0003218
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Center for Private Business is a team-oriented organization driven by our mission and values. We are committed to creating a culture of inclusion and belonging that empowers team members to grow and thrive as valued members of our organization. Team members at the WFU Center for Private Business also care deeply about the organization’s mission of supporting and serving privately held companies in North Carolina.

The Associate Director of Membership and Operations is responsible for providing an exceptional experience for the member companies of the Center for Private Business by connecting them with the resources and programs to achieve success. He/she/they oversees the operational functions of the organization. The Associate Director of Membership and Operations is responsible for membership management, execution of Center programming and communications, and ongoing operational needs.

Job Description

Essential Functions:

Membership Management

  • Maintain and update member data and information in the Center’s membership database.

  • Develop and oversee new member onboarding process.

  • Serve as member point of contact for membership resources, program registration or other logistical needs.

  • Drive the annual member relationship review process to increase member retention, provide ongoing clarity of mission and enable prospect development.

  • Manage membership-related finances (subscriptions, automated invoicing, receiving and recording payments).

  • Track and report on membership revenues and programming expenses as they relate to the overall Center budget.

  • Implement new membership tools and/or resources as opportunities arise

Triad Membership Recruitment and Retention

  • Oversee prospective Triad member management by keeping a member pipeline and participating in the outreach to and recruitment of new member prospects with intentional focus on diversity, equity and inclusion.

  • Serve as a relationship manager for Triad-based member companies.

  • Ensure Triad membership retention by actively meeting with Triad members to seek member feedback and source relevant programming ideas.

  • Assist in creating and meeting Triad membership market growth goals.

Educational Programming

  • In concert with Center Leadership, participate in educational program planning and ideation.

  • Plan logistics and execute all educational programs and follow-up, including virtual and in-person workshops and events. In markets beyond the Triad, partner with Market Leaders on planning and execution.

  • Ensure all educational programs are in alignment with the CPB’s DEI Every Day strategy.

  • Stewardship of sponsors who may serve as subject matter experts, moderators, and panelists.

  • Create and maintain Center programming standards and protocols to ensure consistency across markets and offerings.

Member Communications

  • Coordinate team-wide efforts to create relevant membership materials that are consistent with Center branding and DEI Every Day strategy.

  • Use appropriate WFU platforms for event promotion and member communication.

  • Maintain a membership calendar of activities.

  • Lead the effort to grow online membership resources (member portal, resource hub).

  • Coordinate the sourcing of content and distribution of vibrant membership communications that is a go-to resource for members and supporters.

  • Coordinate the content and timing of social media to connect and promote Center membership and programs.

Office Operations

  • Serve as primary point of contact for 3rd floor meeting space: A/V, scheduling Center members in meeting space and addressing maintenance issues.

  • Maintain floor scheduling tool, Skedda, as needed with other tenants of the floor.

  • Manage all ongoing floor and operational needs.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree with experience with privately owned businesses, marketing, or related experience, or an equivalent combination of education and experience.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

Organization

Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).

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