Associate Director of Membership and Operations, Charlotte Center
Job location: Winston Salem, NC
Employment Type: Full-time
Posted data: 2021-03-31
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The Associate Director of Membership and Operations is responsible for providing an exceptional experience for the member companies of the Center for Private Business by connecting them with the resources and programs to achieve success. He/she/they oversees the operational functions of the organization. The Associate Director of Membership and Operations is responsible for membership management, execution of Center programming and communications, and ongoing operational needs.Job Description
Maintain and update member data and information in the Center’s membership database.
Develop and oversee new member onboarding process.
Serve as member point of contact for membership resources, program registration or other logistical needs.
Drive the annual member relationship review process to increase member retention, provide ongoing clarity of mission and enable prospect development.
Manage membership-related finances (subscriptions, automated invoicing, receiving and recording payments).
Track and report on membership revenues and programming expenses as they relate to the overall Center budget.
Implement new membership tools and/or resources as opportunities arise
Triad Membership Recruitment and Retention
Oversee prospective Triad member management by keeping a member pipeline and participating in the outreach to and recruitment of new member prospects with intentional focus on diversity, equity and inclusion.
Serve as a relationship manager for Triad-based member companies.
Ensure Triad membership retention by actively meeting with Triad members to seek member feedback and source relevant programming ideas.
Assist in creating and meeting Triad membership market growth goals.
In concert with Center Leadership, participate in educational program planning and ideation.
Plan logistics and execute all educational programs and follow-up, including virtual and in-person workshops and events. In markets beyond the Triad, partner with Market Leaders on planning and execution.
Ensure all educational programs are in alignment with the CPB’s DEI Every Day strategy.
Stewardship of sponsors who may serve as subject matter experts, moderators, and panelists.
Create and maintain Center programming standards and protocols to ensure consistency across markets and offerings.
Coordinate team-wide efforts to create relevant membership materials that are consistent with Center branding and DEI Every Day strategy.
Use appropriate WFU platforms for event promotion and member communication.
Maintain a membership calendar of activities.
Lead the effort to grow online membership resources (member portal, resource hub).
Coordinate the sourcing of content and distribution of vibrant membership communications that is a go-to resource for members and supporters.
Coordinate the content and timing of social media to connect and promote Center membership and programs.
Serve as primary point of contact for 3rd floor meeting space: A/V, scheduling Center members in meeting space and addressing maintenance issues.
Maintain floor scheduling tool, Skedda, as needed with other tenants of the floor.
Manage all ongoing floor and operational needs.
Required Education, Knowledge, Skills, Abilities:
Bachelor’s degree with experience with privately owned businesses, marketing, or related experience, or an equivalent combination of education and experience.