Campus Services Training Coordinator (4163U) 16825

Location
San Francisco
Posted
Mar 31, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution


Campus Services Training Coordinator (4163U) 16825 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: 4/13/2021

Departmental Overview

Campus Operations in Facilities Services, is a very diverse and complex unit, which is made up of Custodial Operations, Grounds Operations, and Cal Zero Waste. The unit requires a lot of ongoing training and robust training program.

The Training Coordinator uses skills as a seasoned, experienced training and development professional to resolve Campus Operations' professional training issues and needs assessments. The incumbent develops new training programs, demonstrates good judgment in selecting methods and techniques for delivering training and development programs. Develops training programs and job aids to ensure compliance with and consistency among the various groups in the Unit. This position coordinates with EHS, HR, etc. to coordinate trainings and presentations.


Responsibilities

This position supports the needs of the unit and management. Act as internal resource for Campus Operations Facilities Services Management. Upholding the Vision, Mission and Values of the University, Campus Operations and Facilities Management. Be external/internal customer and employee responsive. Be a good manager and steward of the resources.

Responsibilities include:
  • Demonstrates good judgment in selecting methods and techniques for delivering training and development programs, including coordinating translation if necessary. Consults with instructors to determine methods for delivery of course content and effective use of technology. Works in a collaborative manner with a diverse staff community in Custodial, Grounds and Cal Zero Waste to administer, organize and conduct existing employee training programs and develop or coordinate development of new programs specifically for Facilities Services Campus Operations, e.g.: training of new employees, production & service standards, safety & sanitation, annual employee trainings, etc. Works closely with other Facilities Services groups in the development and coordination of Campus Operations staff development and engagement programs to ensure clear understanding of job expectations and standards.
  • Conducts needs analysis and evaluates effectiveness of Campus Operations professional training programs. Works in a collaborative manner with others in a diverse environment and at all levels in the organization to prioritize work assignments, conduct analysis and develop recommendations. Monitors training results through employee progress, customer service feedback and through in the moment observation. Prepares, completes, and submits documentation for new employees, including new employee packets, account activation forms, etc. Gathers and analyzes training resource data, prioritizes work assignments and develops training program recommendations, demonstrating organization and problem-solving skills. Develops and maintains Standard Operating Procedures (SOPs) for Campus Operations. Develops training materials in various media (e.g. manuals, videos, etc.) to ensure consistent application of standards and procedures. Consistently work on developing new forms of communication to improve relations with staff and administration.
  • Applies professional training and development skills to resolve and address a wide range of training issues and needs assessments for Custodial, Grounds and Cal Zero Waste. Receives general instructions on new training program assignments, projects and initiatives. Normally receives little direction on on-going training assignments. Collaborates with campus partners as well as the Facilities management team for engagement and programming. Exercises judgment within defined procedures and practices to determine appropriate actions. Serves as a resource to staff and managers for assistance with UC systems such as CalNet and UCPath. Coordinates UC, State, Federal and other mandated training with HR and EHS. Oversees the administration of the New Employee Orientation for Campus Operation. Builds relationships with campus partners to provide more resources to staff. Maintains training database and keeps records of training attendance (i.e. sign-in sheets). Assess viability for coordinating internships and externships for Facilities Management staff.

Required Qualifications
  • Thorough knowledge of functional area and understands how work may impact other areas.
  • Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
  • Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills.
  • Thorough knowledge of campus policies and procedures.
  • Strong understanding of Custodial, Grounds and Refuse & Recycling Collection processes.
  • Thorough knowledge of current training programs and trends.
  • Strong skills to conduct needs assessment and development of new training courses to meet organizational needs.

Education
  • Bachelor's degree in related area and / or equivalent experience / training.

License/Certifications
  • Valid Driver's License and participation in DMV pull required.

Preferred Qualifications
  • Thorough knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint.
  • Strong skills in planning, resourcing and monitoring effective delivery of training.
  • Ability to work with employees who are not native English speakers.
  • Knowledge of UC specific programs (CalNet, UCPath)

Salary & Benefits

Hiring Range: $60,800 - $88,500 annual. For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Driving Required

A valid driver's license and DMV check for driving record is required.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=16825&PostingSeq=1





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