International Student and Scholar Advisor

Job description

Position Number:


Vacancy Open to:

All Candidates

Working Title:

International Student and Scholar Advisor

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday-Friday with occasional weekends

Hours per week:

40 or more hours per week

FLSA Status:



Academic Affairs


International Programs (Adm)

Work Location:


Primary Purpose of Department:

The International Student and Scholar Office is charged with ensuring UNC Charlotte’s compliance with federal regulations pertaining to the U.S. Department of Homeland Security (DHS), Department of State (DOS) and other governmental agencies. Additionally, ISSO administers programs and services for over 1,800 international students, scholars, faculty, and their dependents; these services include and are not limited to immigration advising, planning and executing orientations and other cultural programs for new students and scholars, and providing outreach to the campus community.

Primary Purpose of Position:

The International Student and Scholar Advisor performs duties in the two primary functional areas of institutional immigration compliance and educational outreach to support the mission of the International Student and Scholar Office at the University of North Carolina at Charlotte. The ISSO Advisor’s main immigration role is for F-1 international students; the Advisor will further support the ISSO Director and Associate Director as needed for J-1 student and scholar matters. The second ISSO functional area supported by the Advisor includes responsibility for initiating retention programs and services that promote intercultural exchange, knowledge, and understanding within and between the U.S. domestic and international communities. UNC Charlotte enrolls approximately 1400 international students in addition to 1000 students on OPT and 100 international faculty and scholars.
The International Student and Scholar Advisor will report to the Associate Director of International Student and Scholar Office.

Summary of Position Responsibilities:

The successful candidate will:
•Serve as Designated School Official (DSO) for the F-1 visa program and Alternate Responsible Officer (ARO) for the J-1 visa program
•Advise international students in F-1 and J-1 status, in areas of immigration, cultural, personal and financial concerns
•Manage F-1 and J-1 records regarding international students, exchange visitors and dependent populations for accurate reporting to SEVP
•Review Optional Practical Training (OPT) and STEM-OPT extension applications and issue I-20s accordingly.
•In coordination with other ISSO staff, participate in discussions about policies and procedures pertaining to ISSO services and programs
•Assist and support degree seeking, exchange and OPT students with immigration applications and petitions
•Assist in the preparation of reports including statistical data on international students and scholars, audits and on-site reviews as required
•Create, implement, and assess educational programs such as seminars, workshops and activities for international students
•Consult with the ISSO Director and Associate Director to ensure accurate and current presentation of immigration information to students via internet, e-mail, listserv, social media, and other means of communication
•Assist in the maintenance and update of UNC Charlotte databases such as BANNER and Terra Dotta Software (TDS)
•Build and maintain positive working relationships with various campus partners to further collaborative efforts (e.g., Graduate and Undergraduate Admissions, Dean of Students, Registrar, Housing and Residence Life, etc.)
•Support with the coordination and implementation of ISSO orientations and cross-cultural programs for international students and their dependents
•Serve as advisor to the International Club
•Participate in the coordination and implementation of the International Festival

Minimum Education/Experience:

•Master’s Degree required, or Bachelor’s Degree with equivalent experience
•Minimum of two-to-three years of experience working with international student and scholar population
•Ability to work well in groups, work independently and advise on confidential issues
•Ability to manage software systems to streamline processes and communications
•Must be detail oriented in working with databases, applications and advising students
•Must have an understanding of international student development, as well as excellent communication, organizational and customer service skills
•Ability to be flexible with other duties and special projects as assigned
•Ability to communicate effectively with students, faculty, staff and administrators with patience and diplomacy within a teamwork environment
•Experience creating student centered communication plans
•Familiarity with laws and regulations related to U.S. higher education, F-1 and J-1 visa/status regulations
•U.S. citizenship or lawful U.S. permanent resident status [as required by U.S. Department of Homeland Security and U.S. Department of State.

Preferred Education, Knowledge, Skills and Experience:

•Experience working with Banner student information system, TDS, SEVIS, Canvas, and Drupal
•Experience working with a large international student population
•Experience working, living, and/or studying abroad
•Familiarity with working in an university environment, ability to work effectively with faculty and administrators
•Proficiency in a foreign language
•Affiliation with international education organization such as NAFSA: Association of International Educators

Special Notes to Applicants:

The finalist will be subject to a criminal background check.

Posting Open Date:


Posting Close Date:


Open Until Filled:


Proposed Hire Date:





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Job No:
Posted: 3/31/2021
Application Due: 4/25/2021
Work Type: Full Time