Academic Case Manager

Job description

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Academic Case Manager

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday-Friday, 8-5

Hours per week:


FLSA Status:



Academic Affairs


University College (Adm)

Work Location:


Salary Range:


Primary Purpose of Department:

The Academic Advising Center within the University College serves students exploring majors, whether undeclared or transitioning between majors. Advisors are responsible for assisting students in academic exploration, registration, and negotiating academic policies and resources. Advising services encompass a range of interactions with students from individual and small group meetings to email and social media, among others. The Academic Advising Center also provides orientation to new students, intervention programs for at-risk students, and resources for faculty, staff, and students in other colleges with regard to general education and academic policies.

Primary Purpose of Position:

The Academic Case Manager in the Academic Advising Center is responsible for supporting students who are experiencing academic challenges that are impacting the student’s success at UNC Charlotte. Specifically, this position will serve as a key resource for students at the intersection of academic warning and those who receive academic alerts in the fall and spring term. This position will liaise with multiple offices, including the Office of Disability Services and the University Center for Academic Excellence to ensure that students receive needed accommodations.

Summary of Position Responsibilities:

The essential job functions of the Academic Case Manager are to provide outreach and intensive advising to students who are considered at-risk. The Academic Case Manager provides regular monitoring of services and follow-ups with students on a regular basis. These services are designed to improve a student’s well-being and educational outcomes. This includes monitoring student academic performance and attendance, raising the expectations for students in setting educational/career goals, referring students to on-campus resources for further assistance, improving student engagement in curricular and co-curricular activities, reducing the incidence of at-risk behavior and developing conflict resolution skills. The Academic Case Manager will be responsible for teaching one academic skills development course per year for students who are experiencing academic difficulty.

Minimum Education/Experience:

• Master’s degree in social work, counseling, higher education, or related field
• 4+ years of fulltime work experience in academic advising or case management in a higher education setting
• Experience working with various student populations, such as at-risk students, students on probation, underrepresented and/or underserved students, etc.
• Experience working with diverse populations and demonstrated commitment to fostering an inclusive environment for all students, staff and faculty
• Excellent oral and written communication skills

Preferred Education, Knowledge, Skills and Experience:

• 5-7 years of fulltime work experience in academic advising or case management in a higher education setting
• Licensed/Certified Counselor
• Experience teaching at the college/university level
• Experience in utilizing online student records systems (Banner, EAB, DegreeWorks) to review records for academic progress
• Experience with maintaining accurate and confidential records
• Experience with building partnerships and collaborating across departments
• Knowledge of current topics and education theory in higher education, particularly as they relate to academic support and retention
• Knowledge of FERPA
• Commitment to constant learning and development

Special Notes to Applicants:

This is a Tier II Advisor Position.

In addition to your resume and cover letter, please submit up to a half page response to each of the following questions. Please do not submit more than 2 pages total. Your response to these supplemental questions should be uploaded through “Other Document.”

1 – Share why this position of working with at-risk students at UNC Charlotte is of strong interest to you. In what ways do your skills and experience prepare you for this role?

2 – What advising support or guidance would you offer to a student who is pursuing a competitive major or courses that are proving to be challenging or detrimental to their academic success?

3 – Share your advising philosophy and approach to working with exploratory students.

The finalist will be subject to a criminal background check.

Posting Open Date:


Posting Close Date:


Open Until Filled:


Proposed Hire Date:





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Job No:
Posted: 3/31/2021
Application Due: 4/13/2021
Work Type: Full Time