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Student - Computer Help Desk Technician

Employer
Southwestern Michigan College
Location
Dowagiac, MI

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Job Details

Posting Number:

2020026-3

Job Title:

Student - Computer Help Desk Technician

Pay Rate :

$9.65 per hour

Job Category:

Student

Department:

INFORMATION TECHNOLOGY

Job Description Summary:

The Computer Help Desk Technician will work approximately 15-20 hours per week. Responsibilities include first and second level desktop support, break/fix, AV, software and hardware installation along with daily operations.

Essential Duties and Responsibilities:

• First and second level desktop support
• AV support, break/fix, software and hardware installation
• Miscellaneous daily operations duties
• The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Required Qualifications:

• Knowledge of MS desktop applications, Intel and Apple processors
• Customer service experience
• Excellent organizational skills
• Strong troubleshooting skills
• Must work in a team environment

Preferred Qualifications:

• A+ Certification

Special Instructions to Applicants:

You must be enrolled at the College on a full-time or part-time basis (minimum of 6 credit hours during fall and spring semesters and 3 credit hours during the summer semester); contact hours will not be used to meet the 6 credit hour minimum.

High-school students who are dual enrolled are eligible for student employment. You must also meet the credit hour requirement.

OR

You must be enrolled or continuing your education with a four-year College partner, on the campus of SMC, and be enrolled in a minimum of 6 credit hours and at least 1 SMC credit hour during the fall and spring semesters and 3 credit hours and at least 1 SMC credit hour during the summer semester.

All student employees must maintain a minimum cumulative GPA of 2.0 to be eligible for student employment.

Physical Requirements:

Must be able to complete the following with or without a reasonable accommodation:

1. The physical activity of this position.

A. Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
B. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
C. Stooping. Bending body downward and forward by bending spine at the waist.
D. Kneeling. Bending legs at knee to come to a rest on knee or knees.
E. Crouching. Bending the body downward and forward by bending leg and spine.
F. Standing. Particularly for sustained periods of time.
G. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
H. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
I. Talking. Expressing or exchanging ideas by means of the spoken word.
J. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

2. The physical requirements of this position.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision.

The employee is required to have visual acuity to perform an activity where the seeing job is at or within arm’s reach; performs tasks of a non-repetitive nature, such as technicians, service people, plumbers, painters, mechanics, etc.

4. The conditions the employee will be subject to in this position.

The employee is subject to both environmental conditions. Activities occur inside and outside.

Quicklink:

https://swmich.peopleadmin.com/postings/3329

Close Date:

04/23/2021

Accept References:

Yes

Minimum Requests:

1

Maximum Requests:

1

Organization

Working at Southwestern Michigan College

Accreditations/Affiliations

Since joining the ranks of other prestigious Michigan colleges in 1964, Southwestern Michigan College has continually expanded its curriculum and now offers more than 30 Associate degrees. Accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, Southwestern Michigan College is also a member of the American Association of Community Colleges.

Colleges and universities periodically engage in a process of self-study and external review in order to renew their accreditation status. Southwestern Michigan College completed its self-study and was re-accredited through 2021.

Core Values

The core values of Southwestern Michigan College describe the beliefs that direct the college in all that it does.

  • “Excellence with a Personal Touch” is a working principle guiding our actions.
  • High quality is inherent in all that Southwestern Michigan College does.
  • We have a commitment to be responsible managers of college resources: human resources by promoting growth, satisfaction, and empowerment; financial resources by operating with a balanced budget and investing in the future; physical resources by maintaining a high quality physical plant.
  • We believe in “Knowledge for all.” As the only institution of higher education in the district, Southwestern Michigan College has the dual responsibilities of providing postsecondary career preparation for those who are seeking immediate employment and college coursework and degrees for those seeking baccalaureate degrees.
  • We have a commitment to being a learner-centered college, developing students through a total college life experience and providing them with 21st century services.

Mission Statement

The mission of Southwestern Michigan College is to serve our community by providing affordable local access to high quality postsecondary career preparation and college education – including the total college life experience.

Degrees/Certificates

A Michigan community college that averages in the top 5 percent for student transfer success, Southwestern Michigan College offers programs that lead to Associate degrees and/or certificates.

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