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Program Support Supervisor 1

Job description

Employment Type: Full-time
Posted data: 2021-04-13
Req: R-778


107P-YN - Program Support Supervisor 1

Business Title:

Program Support Supervisor 1


Employee Type:


Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

The Program Support Supervisor 1 will supervise support staff involved in the

performance of duties associated with a highly specialized data collection programs for the Public Opinion Laboratory (POL). Develop and deliver basic and specialized project trainings, VoXco Computer Assisted Telephone Interviewing (CATI) trainings for effective program delivery to 75-100 employees per year. Act as liaison between the staff and management for 50-60 survey projects each year. Also interacts with those outside of the organization being interviewed. With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct monitoring of actual interviews, performance evaluations and recommend disciplinary action. As part of a team, devise and implement new procedures. Coordinate, schedule and monitor program activities to determine consistency with project goals. Evening and weekend shifts required, as well as travel for field work as needed. As needed represent Supervisor Lead (POL Coordinator).

This position's schedule is Sunday thru Thursday 12:30pm to 9:30pm, as well as travel for field work as needed.

Required Qualifications:

  • High school graduation or equivalent AND three years of applicable experience inthe program specialty; OR equivalent education/experience.

  • Program Specialty: survey research, data collection, or data entry.

  • Ability to work Sunday-Thursday 12:30pm to 9:30pm.

  • Ability to physically work at the Research Park in Pullman

  • Ability to travel.

Preferred Qualifications:

  • Recent experience in the survey/data collection environment.

  • Proficient at VoXco or other Computer Assisted Telephone Interviewing (CATI) software. Familiar with how to compile a Data Entry Code Book, and report review and preparation.

Additional Information:


Office of Research

Department Name:

Social and Economic Sciences Research Center

Department Link:


City, State, Zip:

Pullman, WA 99164

Monthly Salary:






Screening Date:

This position has been reposted and will remain open until filled. Screening of new applicants will begin April 20, 2021.

Background Check:

This position has been designated by the department to require a background check.

Application Instructions:

Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

  • Resume

  • Cover letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.




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Job No:
Posted: 3/31/2021
Application Due: 5/30/2021
Work Type: Full Time