Service Desk Technician

Job description

Job location: Charlottesville, VA

Employment Type: Full-time
Posted data: 2021-03-30
Req: R0023010

The University of Virginia Darden School of Business seeks a Service Desk Technician to provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. The Service Desk technician will provide application, operating system, computer hardware, network, and printing support to the clients at the school in a timely manner. This position reports to the Service Desk Manager. Occasional weekend and after-hours support required.

Specific duties and responsibilities:

Darden Computing Service Desk

  • Support client requests in a timely manner via walk ups, email, chat, and phone in a timely manner with the goal of resolving all assigned requests within 4 hours.

  • Provide excellent customer support to the faculty, staff and students of the University of Virginia Darden School of Business.

  • Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.

  • Manage assigned tickets and seek assistance from the department supervisors as needed for assistance or escalation.

  • Follow established procedures for inventory accountability and control.

  • Create and edit PowerShell scripts to facilitate the automatic installation of software and apply configuration settings.

  • Collaborate with other personnel and departments as needed.

  • Work with technology vendors to attain warranty parts and repairs.

  • Use established imaging technology to ensure that all builds conform to established guidelines.

  • Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.

  • Provide basic application and system training for users.

  • Regularly work toward specific team goals and assist clients in achieving their teams' goals.

  • Onsite support of the Rosslyn campus Faculty, Staff, and Students several times a year.

  • Other duties as assigned.

  • Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline and at least one year of experience. Relevant experience may be considered in lieu of a degree.

  • Possess thorough knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques.

  • A+ or Microsoft MCSA certification preferred.

  • Experience with PowerShell scripting.

  • Experience with Microsoft intune technologies or equivalent.

  • Strong technical and troubleshooting skills.

  • Strong customer service skills with the ability to communicate with all levels of computer expertise.

  • Ability to prioritize shifting projects and initiatives in a fast- paced environment.

  • Excellent written and verbal communication skills.

  • Demonstrated organizational and presentation skills.

  • Strong coaching/teaching skills.

  • Experience working in an academic environment preferred.

Anticipated hiring range: $46,000 - $50,000

This position will remain open until filled. This is an Non-Exempt level, benefited position. The University will perform background checks on all new hires prior to employment. For questions about the position or the application process, please contact Ashley Cochran, Senior Recruiter at

Please apply through Workday, and search for "Service Desk Technician". Complete an application online and attach a cover letter and CV/resume all into the resume submission field, multiple documents can be submitted into this one field. Internal applicants must apply through their UVA Workday profile.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.




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Job No:
Posted: 3/31/2021
Application Due: 6/29/2021
Work Type: Full Time