Full-Time Business Services Representative

Job description

Category:: Professional
Department:: MassHire
Locations:: Lawrence, MA
Posted:: Mar 29, 2021
Closes:: Apr 12, 2021 - 11:59 PM EDT
Type:: Full-time
Position ID:: 129474

Job Description:

Full-Time Business Services Representative -Staff Associate; MassHire Merrimack Valley Career Center; Grant Funded; 37.5 hours per week; Non-Unit Professional Position

SUMMARY: The business services representative (BSR) is the primary point of contact and the local subject matter expert for businesses within their assigned Industry Sector Team (IST). The BSR will market and promote the services of the MassHire Merrimack Valley Career Center and MassBizWorks to employers and other interested parties in the workforce development area; develop and implement promotional programs; conduct assessments of businesses to identify workforce development needs; gather and disseminate labor market information related to their assigned industry(s); provide technical assistance concerning recruitment of career center clients; establish and maintain working relationships with employers; plan and organize job fairs, recruitments and employer information sessions; establish and maintain a data bank of information on local employers; assist career center staff by soliciting employment opportunities for specific clients and perform related duties as required. The BSR will cultivate lasting and strong relationships with employers within the MassHire Merrimack Valley service area. This position does not work on the college campus. It is located at the MassHire Merrimack Valley Career Center at 255 Essex Street in Lawrence.


This position will report to the MassHire Merrimack Valley Career Center Executive Director and will be responsible to:

  • Market and promote career center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe career center programs and services, determine business needs, connect business customers with needed state resources, and solicit employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards with regard to content in order to adequately serve the career center's job seeking customers.
  • Market business services and MassBizWorks to employers (i.e.; grant applications, tax incentives and other state and federal services and incentives to assist employers in meeting their needs).
  • Market and promote fee-based services to area employers (i.e.: job fairs and recruitments).
  • Work with local businesses to develop apprenticeship and on-the-job training opportunities to assist them with their workforce needs.
  • Create, develop and facilitate presentations to large groups of employers and job seekers to promote career center services and coordinate and facilitate focus groups.
  • Utilize online tools (i.e.: Burning Glass/Labor Insight, O*Net, MassCIS, etc.) to research local labor market information and trends to understand the needs of businesses with the workforce development area and present those findings to employers and career center staff.
  • Implement programs designed to promote the services of the career center through the use of local print and electronic media to inform the public and employers of available agency services and programs.
  • Provide technical assistance and act as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, positive recruitment, inter-area recruitment etc. to better utilize career center resources.
  • Ensure that career center staff is aware of employer needs and job order specifications to facilitate the prompt and effective servicing of job orders. Work collaboratively with IST employment counselor and recruiter colleagues.
  • Plan, organize, and conduct job fairs, recruitments and employer information sessions to provide large scale labor exchange opportunities for both employers and job seekers.
  • Establish and maintain a data bank of information on local area employers within assigned industry(s) through on-site visits to facilitate the placement of career center customers and the filling of employer needs; record and update information on appropriate forms and input data as necessary via computer to maintain various computerized information systems (ie: MOSES).
  • Conduct group presentations (in and out of the office) to explain career center programs and services to employers, community organizations, job seekers, and the general public and to assist them in using such programs and services.
  • Participate in staff development and cross training opportunities that expand and support functional skills and promote professional growth.
  • Perform other duties necessary to support customer service and insure the smooth daily operation of the center.



  • A minimum of five years of experience in sales or marketing or a bachelor's degree from an accredited institution.
  • Bilingual English/Spanish
  • Knowledge of regional business community, employer workforce needs, and workforce trends.
  • Ability to work independently and to adapt to constantly changing environments and priorities.
  • Strong customer service and oral and written communication skills.
  • Ability to interact with a wide range of individuals and personalities.
  • Computer skills, including Word, Excel, Power Point, and Outlook
  • Transportation and valid driver's license.
  • Ability to work evenings and Saturday hours, if needed


  • Experience with publicly funded workforce development programs.
  • Familiarity with electronic reporting procedures including accurate and timely data entry and report generation.
  • Experience working with and supporting a culturally diverse, urban population in a Hispanic-Serving Institution

Additional Information:

SALARY: Anticipated starting salary range is $50,000.00-$53,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.


Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter & resume online.

DEADLINE: April 12, 2021




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Job No:
Posted: 3/31/2021
Application Due: 4/12/2021
Work Type: Full Time