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Call Center Representative

Employer
Brigham Young University Hawaii
Location
BYU–Hawaii

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job location: BYU–Hawaii


Employment Type: Part-time
Posted data: 2021-03-30
Req: R0014465
If you currently have a job on campus, please use the internal job board.

NOTE: You can only have 5 open student applications at a time.

Job Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Looking for someone who is friendly and loves to work with people.

Primary Responsibilities

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Performs other duties as assigned.

Education

High School

Work Experience

3 Months General Work Experience

Physical Demands

Typical office environment

Organization

Working at Brigham Young University Hawaii

BRIGHAM YOUNG UNIVERSITY–HAWAII is the preeminent international center of learning in the Pacific. Its small campus is a unique laboratory of intercultural leadership development, where a diverse population of 2,500 students representing over 70 countries live, study, and work together. Small classes taught by expert faculty empower students to master challenging and relevant curriculum, while affordable tuition, financial aid, and online study options make this valuable education more accessible than ever.

Operated by The Church of Jesus Christ of Latter-day Saints, a total BYU–Hawaii education involves not only intellectual learning and career preparation, but also moral, ethical, and spiritual enrichment. All the while, students enjoy living and learning in one of the most beautiful places on earth. Graduates go forth to serve, prepared to promote peace and prosperity as leaders worldwide.

The spirit of Aloha is what BYU–Hawaii employees wear when performing their duties. "Aloha" means mutual regard and affection and extends warmth in caring with no obligation in return. "Aloha" is the essence of relationships in which each person is important.

BYU–Hawaii employees find fulfillment as they take part in the mission of Brigham Young University Hawaii: "to assist individuals in their quest for perfection and eternal life and in their efforts to influence the establishment of peace internationally."

Company info
Website
Telephone
(808) 675-3446
Location
55-220 Kulanui Street
BYUH #1947
 Laie
HI
96762
US
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