Call Center Representative

Job description

Job location: BYU–Hawaii


Employment Type: Part-time
Posted data: 2021-03-30
Req: R0014465
If you currently have a job on campus, please use the internal job board.

NOTE: You can only have 5 open student applications at a time.

Job Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Looking for someone who is friendly and loves to work with people.

Primary Responsibilities

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Performs other duties as assigned.

Education

High School

Work Experience

3 Months General Work Experience

Physical Demands

Typical office environment

 

 

 

Diversity Profile: University

 

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Job No:
Posted: 3/31/2021
Application Due: 6/29/2021
Work Type: Full Time
Salary: