IT Computer Lab Assistant (PT)

Job description

IT Computer Lab Assistant (PT)
Part-time Support Staff
Henning Academic Computing Ctr

The part-time Information Technology ComputerLab Assistant reports to either the Computer Services Supervisor at the SugarGrove Campus, or the Information Technology Coordinator for the ExtensionCampuses. Basic functions for thisposition include assisting computing customers, maintaining the computing labenvironment, answering the Technical Assistance Center (TAC) phone, andassisting Computer Services Technicians or Specialists when necessary.

Ensure that all equipment in the computing lab is operating properly.

Prepare labs and classrooms for the start of each semester.

Assist customers in the operation of computer hardware and printing.

Assist customers with logins and passwords.

Assist students with accessing various application software. Thorough knowledge of all application software is not mandatory.

Answer the Technical Assistance Center phone.

Communicate with TAC on an ongoing basis to ensure customer service issues are handled appropriately.

Ensure that the computing labs are neat and organized.

Assist in training other Information Technology (IT) staff.

Provide backup and assistance to other areas of IT including Computer Services Technicians and Specialists, when needed.

Perform other duties assigned.

Minimum Qualifications

High school diploma or equivalent required. Associate's degree preferred.

Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.

Basic hardware & software knowledge.

Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.

Please attach the following documents when applying:

  1. Cover Letter-Yes
  2. Resume-Yes
  3. References-Yes
  4. Transcripts-No

Position Details
Grant Funded: No
Compensation Range: 16.68 - 16.68 (starting pay reflected will consider prior experience).
Compensation Type: Hourly
Work Schedule: Varies
Work Hours: 25 hrs./week
Testing: No
Targeted Hire Date: 4/30/2021

EqualOpportunity Employer: minority/female/disability/veteran




Diversity Profile: University



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Job No:
Posted: 3/31/2021
Application Due: 6/29/2021
Work Type: Full Time