Director of Student Services #000274

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Director of Student Services #000274


School of Nursing

Position Summary:

This position is primarily based on site at our Cullowhee campus with some travel to our Biltmore Park site.

The Director of Student Services (DSS) directs and oversees student recruitment, retention, and enrollment activities, which includes registration, academic advising, academic support and counseling, scholarships, financial aid, student records and data collection for graduate and undergraduate students. The position will provide leadership and direction for the overall management of the Office of Student Services for the School of Nursing on the Cullowhee campus and Biltmore Park location.

The successful candidate will report to the Director of the School of Nursing, and work closely with faculty, advisors and other university services to administer policies, to create proactive student development programs, to develop and monitor the degree evaluation process, and to recruit and advise current and prospective students. The DSS will develop and maintain a professional development program for advisors. The DSS will also consult with faculty and staff on student issues, make academic action decisions on student requests for exceptions, and make referrals to other University offices when necessary.

The DSS will also provide leadership and direction in the day-to-day operations of the Office of Student Services for the School of Nursing including but not limited to hiring and training of staff, budget management, and resolving office problems independently and facilitating solutions.

Minimum Qualifications:

1. A bachelor’s degree required, master’s degree preferred.
2. Experience in student services administration or related field with an emphasis on admissions procedures, enrollment management, retention planning and data management.
3. Understanding of the integrated functions of the Registrar, Office of Admissions, Financial Aid and Student Affairs.
4. Clear demonstration of strong communication, organizational, time-management, interpersonal skills, and an ability to manage multiple tasks and meet deadlines.
5. Knowledge of computer software applications and systems for information and records purposes

Preferred Qualifications:

1. A Master’s degree with emphasis in public administration, student personnel services,
or other related fields.
2. Three years of experience in student procedures, enrollment management, retention planning and data management preferred.
3. Familiarity with University and School of Nursing policies and procedures as well as the nursing profession preferred.

Position Type:

Permanent Full-Time

Number of Months Per Year:


Open Date:


Open Until Filled:


Special Instructions to Applicants:

To be considered you must apply online. Please attach a cover letter, current resume, copy of transcripts for highest degree earned, and a list of references (include complete contact information).

For questions and additional information, please contact Christopher Bullock at 828-227-7467 or [email protected]


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.




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Job No:
Posted: 3/31/2021
Application Due: 5/30/2021
Work Type: Full Time