Director of IT Administration #002356

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Director of IT Administration #002356


CIO, Office of

Position Summary:

This position is on site at our Cullowhee campus.

Reporting to the university Chief Information Officer (CIO), the Director functions as the administrative and business officer for the Division of Information Technology. As such, the Director manages and has chief responsibility of the overall budget, finances, human resources, vendor management, purchasing, and facilities for the Division. The Director is a member of the IT Executive Leadership Council and plays a major role in setting IT direction and policies consistent with the mission of the university. This role provides opportunities to: learn about the activities and responsibilities of the entire university and understand IT’s critical linkage to achieving WCU’s strategic plan and goals; make a difference and implement new ideas and capabilities; solve problems for IT division leadership and staff; contribute to university and UNC system initiatives and goals; continue to learn ever-changing technology capabilities and academic applications; be a service advocate; and be a leader impacting the entire university.

The Director is responsible for the operations, management, processes, and performance of the IT Administration Office. Reporting to this position are the IT Vendor Management Analyst, and the IT Strategic Sourcing and Procurement Officer. The IT Vendor Management Analyst also will have a dotted line reporting relationship to the Associate CIO, Director for Academic Engagement and IT Governance to enable and facilitate key academic business relationships.

The successful candidate will have the opportunity to be part of a dynamic team that aims for continuous improvement. You’ll be encouraged to try new things, think about creative solutions, ask good questions, challenge current thinking and approaches, and learn from things that may not have gone according to plan or expectations.

•Lead a team of direct reports, manage internal IT administrative services, and foster relationships across IT and the university to effectively plan, manage and operate the administrative functions of the IT Division.
•Understand the business of information technology and proactively apply sound financial, human resource, vendor management, purchasing, and facilities expertise to enable the IT Division to support and meet the university’s IT needs.
•Partner with IT directors and campus business managers to ensure the financial, human, provider, vendor, and facility resources are in place so that the appropriate mix of IT services support the university’s needs.
•As a member of the senior IT leadership team, provide leadership to ensure long term planning for our technical/digital assets and operational excellence is in alignment with the IT strategic plan and needs.

Ideal candidate would be a mid-career or later professional with significant experience in the areas described, demonstrated leadership capabilities, a proven enterprise-wide perspective, and a focus on client satisfaction.

Minimum Qualifications:

•Bachelor’s degree in Business Administration, Computer Information Systems, Finance, Accounting, or another similar/related major.
•Five plus years of experience in the specific responsibilities and areas described in the position description, especially finance.
•Five plus years of experience within an Information Technology organization, or within an area closely related and heavily interacting with an Information Technology organization.
•Demonstrated ability to see the big picture of IT as well as the university; and provide leadership, perspective, and actions toward strategic goals.
•Demonstrated excellent oral and written communication skills.
•Demonstrated ability to conduct and present financial, technical, and trade-off analysis; and present results.
•Ability to handle sensitive information and confidential matters.
•Demonstrated ability to meet timelines and deliverables.
•Experience with an ERP system.

Preferred Qualifications:

•Master’s degree in Management Information Systems, Accounting, Business Administration, Finance, or another similar/related degree area.
•Five plus years of successful experience in higher education technology leadership.
•Five plus years as a supervisor.
•Ten plus years of experience in the specific responsibilities and areas described in the position description, especially finance.
•Ten plus years of experience within an Information Technology organization.
•Experience working with State of North Carolina and/or University of North Carolina System finance, procurement, and human resource systems and processes; or comparable state or university system experience.
•Extensive successful management, organizational, and planning experience, with proven ability to provide leadership in technology administration and analytical analysis with division and university leadership, performing analysis, and proposing solutions.
•Ability to work effectively with technical, academic, and administrative staff.
•Excellent oral and written communication skills, with the ability to effectively articulate highly technical, fiscal, and human resource concepts and details to the lay person.
•Experience working with information technology vendors and providers to develop effective solutions.
•Able to handle ambiguity.
•Ability to effectively and efficiently handle human resource issues pursuant to University, University System, and N.C. Office of State Human Resources guidelines and laws.
•Experience working with strategic software, hardware, and services providers in vendor, reseller, and marketplace relationships.
•Ability to function as a change agent.
•Ability to act in both hands-on and management roles.
•Understanding, knowledge, or experience in process analysis to improve operational capabilities and services.
•Understanding of project management to facilitate successful project delivery.
•Experience with Ellucian Banner ERP system.
•A sense of humor.

Position Type:

Permanent Full-Time

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Open Until Filled:


Special Instructions to Applicants:

In order to complete the application, applicants must include:
• a cover letter addressing qualifications as related to the job requirements
• a current resume
• a list of three recent (within past five years) professional references, including name, title, email, and relationship

Applicants may also attach as optional attachments unofficial transcripts and/or letters of recommendation.

For questions or additional information, please contact Annette Littrell at [email protected] or 828-227-7282.


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.




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Job No:
Posted: 3/31/2021
Application Due: 6/29/2021
Work Type: Full Time