Director of Student Retention #000222

Job description

Posting Number:


Quick Link for Internal Postings:

Classification Title:


Working Title:

Director of Student Retention #000222


Office of Student Retention

Position Summary:

This position is on site at our Cullowhee campus.

The Director of Student Retention will collaborate with cross-campus partners to coordinate initiatives to support student retention and persistence. Will represent the Office of Student Retention at University functions, meetings, Open Houses, Orientations, etc. The Director will supervise two retention advisors to implement targeted interventions supporting at-risk students and student populations through a case-management approach. The Director will co-chair the Student Retention Task Force. Other duties and responsibilities may be assigned in support of the needs of students and the Office of Student Retention.

Minimum Qualifications:

a.Master’s degree in Higher Education, Teaching, Counseling or related field
b.3 years of experience in education supporting student retention and success, including student advising, teaching, or student support services
c.Experience supporting diverse student populations and collaborating with diverse stakeholders
d.Experience using student development theories to design relevant student interventions
e.Experience using data analytics to design and assess initiatives and programs
f.Experience with and understanding of evidence-based high-impact practices for supporting student success

Preferred Qualifications:

a.5 years of progressive experience in higher education supporting student success
b.Classroom teaching experience, particularly with at-risk populations
c.Experience with EAB Navigate student success management system, Ellucian Banner Student, and Tableau data visualization software
d.Strong interpersonal skills, attention to detail, and problem-solving ability

Position Type:

Permanent Full-Time

Number of Hours Per Week:


Number of Months Per Year:


Open Date:


Open Until Filled:


Special Instructions to Applicants:

To be considered, you must apply online. Please include a cover letter, resume, and a list of professional references to complete the application process.

For questions or additional information, please contact Jack Kelly at [email protected]


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 3/31/2021
Application Due: 6/29/2021
Work Type: Full Time