Patient Financial Services Manager/UKHC

Job description

Job Title:

Patient Financial Services Manager/UKHC

Requisition Number:


Working Title:

Pharmacy Patient Financial Services Manager AR Management

Department Name:

H4026: REV Cycle M- PHARM Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

2 yrs

Required License/Registration/Certification:


Physical Requirements:

This position may requre sitting, standing, and/or walking for extented periods of time with repetitive motions (such as typing); pushing, lifting, standing, walking, or pulling objects up to 25 lbs.; and occassional (<10% of the time job-related travel.


Primarily Days: Monday through Friday; 8:00am – 5:00pm but can change according to the needs of UKHC and the department. May include nights, weekends, and/or holidays.

Job Summary:

The Pharmacy Patient Financial Services Manager will be responsible for directing the daily operations for the AR staff by providing workflow management, assessing organizational structure, processes, tools, and work productivity standards. This position will also work as a partner with the Retail Pharmacy Services department to assist with payer-related inquiries. The Manager will lead through appropriate coaching, training, and corrective action including termination. This position will serve as the next level of escalation for Pharmacy Patient Financial Services staff and other departmental contacts. The Manager will also manage staffing needs by interviewing and selecting best-fit candidates; complete time-keeping functions through Kronos. Must have strong financial forecasting skills with use of systems and tools, and be able to identify trends and report accordingly. Will create and present materials to senior executive leadership at UK Healthcare.

Skills / Knowledge / Abilities:

Attention to detail; well organized; exceptional communication skills (written and verbal), manage divergent demands while managing scope and timelines; understanding of resource and employee management; ability to engage and motivate others.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Bachelor’s Degree and 3-4 years of experience in healthcare and/or pharmacy billing and collections preferred. Ability to lead multiple projects at once. Very strong analytical skills, utilize Microsoft Office software.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 3/30/2021
Application Due: 4/14/2021
Work Type: Full Time