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American International University, Kuwait
Kuwait (KW)
Closing date
Jun 25, 2021

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Job Details


American International University - Kuwait City

Classification: Senior Leadership

Reports to:      Vice President for Enrollment and Student Life

Job Purpose:

Serve as senior member of the Division of Enrollment & Student Life; incumbent serves as the official records keeper of the institution and manages the programs and systems, policies and procedures related to the institutional catalog: registration, student records and retention. Supervises all activities related to records retention and disposal, enrollment verifications, student database management, graduation processes, and transfer evaluations.


  1. Serve as member of the Vice President for Enrollment & Student Life senior staff, participating in discussions, decision-making, and policy making.
  2. Provide leadership and administrative support by coordinating, implementing and evaluating the registration services functions including registration processes, security access to the student information system, student records, transfer and evaluation processes, course scheduling, institutional calendar development and maintenance
  3. Prepare accurate enrollment and statistical reports as required
  4. In conjunction with Academic Affairs and Marketing & Communications manage the production of the University catalog
  5. Coordinate class schedules with room assignments for optimum use of buildings and equipment
  6. Supervise the coordination, evaluation and certification of all graduation applications, while overseeing the complete graduation process to include assisting the Vice President of Academic Affairs office with all elements of the Graduation rehearsal, ceremony and diplomas
  7. Responsible for collecting, recording, maintaining and reporting of student records within standard privacy guidelines, e.g., grades, registration data, transcripts, mid-term verification, student engagement eligibility and other associated audits
  8. Analyzes statistical data on registration for administrative use in formulating policies; problem solve through research, analysis and recommend resolution of student disputes as they relate to records and registration
  9. Collaborate with Academic Affairs, Student Life and IT to facilitate services to students
  10. Identify and implement back-up mechanisms for records and registration services, including registering students, issuing transcripts, answering phones, scanning, reporting grades and working special events
  11. Issue all official and unofficial transcripts, prepare all diplomas in consultation with the VPAA
  12. Serve as a resource and support for departments as it relates to student records and retention, curriculum, and catalog issues
  13. Oversee the production of ID cards for students
  14. Select, train, lead and evaluate staff; establish and monitor employee performance objectives; prepare and present employee performance reviews; provide or coordinate staff development
  15. Oversee and implement the institutional Information System as it relates to student operations
  16. Manage departmental budget accurately; including forecasting funds required for staffing, equipment, materials and supplies; monitor department expenditures
  17. Work collaboratively with the Department of Marketing & Communications in the creation and delivery of messages related to student registration processes and records
  18. Develop and maintain policy and procedure manuals related to departmental programs and services
  19. Assists students in addressing academic issues as related to student records
  20. Serve on a variety of committees and task forces
  21. Keep abreast of developments in higher education fields related to assigned functions
  22. Other duties as assigned

Reporting Positions:

  1. Registration Specialist
  2. Receptionist/Administrative Assistant


  1. Must possess skills to be able to explain and demonstrate the essential functions of the position; demonstrated knowledge and experiences within all facets of the Registrar's operations
  2. Ability to communicate ideas and information clearly and effectively at all levels within the University in English; must possess effective presentation skills
  3. Ability to negotiate and reach mutual points of understanding among peers and colleagues
  4. Demonstrated understanding of University and Academic Affairs structure, policies and procedures, particularly as it impacts Registrar's office
  5. Demonstrated knowledge and competence as it relates to student records and records retention
  6. Demonstrated competency and experiences in the application, implementation, and delivery of technology in Records, Transcripts and Registration Services
  7. Demonstrated proficiency in the use of standard software applications
  8. Demonstrable high ethical standards especially as it relates to the implementation of the catalog and student records
  9. Ability to meet deadlines and handle multiple complex projects
  10. Demonstrated ability to use sound judgement in decision-making, problem solving, organizational and time management skills
  11. Must be capable of maintaining confidentiality of work related information and materials.
  12. Demonstrated ability to plan, prioritize, and problem-solve in a fast-paced work environment
  13. Demonstrated ability to work effectively with a diverse group of professionals, students and constituents
  14. Ability to lead, inspire, supervise and evaluate team members in an effort to meet institution and department goals and objectives.
  15. Ability to work occasional evening and weekends

Experience and Education:

  1. Bachelor's degree required; Master's degree preferred in Higher Education Administration/ Student Personnel or related field
  2. Bilingual English and Arabic strongly preferred
  3. 5 years experiences in higher education environment; at least 3 years working in Registrar's office with increasingly complex roles
  4. Experience in the supervision of department staff
  5. Experience in the application and implementation of technology related to student information systems; experience with Banner preferred
  6. Experience in the development, management and oversight of departmental budgets
  7. Experience with research, analysis and use of data in higher education or Student Life.

About American International University

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture, and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:

How to apply:

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume and cover letter:

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