Instructional Technology Specialist

Job description

Job Title: Instructional Technology Specialist
Location: Green Bay
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 602253

LOCATION: Green Bay Campus

STANDARD HOURS: 37.5 hours per week Monday-Thursday 12:30 p.m. – 8:00 p.m. and Friday from 9:00 a.m. – 4:30 p.m. Flexibility to work other hours as needed.


*Current benefit eligible employees will be placed within the pay range based on their current rate/range.


Required online application available on website:




The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.





The Instructional Technology Specialist expertise spans many areas of instructional and non-instructional technology support including a high degree of knowledge in the areas of telecommunications, audio and video equipment, and personal computer hardware and software. The person in this position must demonstrate a high level of people skills in working with and providing technical support for faculty, staff, students, vendors, contractors, and the public. This includes troubleshooting and maintaining instructional technology hardware, software, systems, and peripherals.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

  • Assist with district wide audio-visual equipment set up for events as needed.
  • Schedule, monitor usage, setup, maintain, service and inventory learning technology, audio visual equipment and instructional technology equipment.
  • Provide technical support to faculty and staff in regard to instructional technology and audio-visual equipment; assist faculty with classroom hardware and software problems as requested.
  • Respond to faculty or staff requests for loan of audio-visual equipment.
  • Assist with maintaining training documentation for faculty and staff on the use of classroom technology and presentation systems.
  • Identify computer hardware and software malfunctions and apply appropriate options to resolve the issue(s)
  • Identify and recommend the replacement/purchase of audio visual and computer equipment as faculty and staff needs change.
  • Assist team members with the delivery, setup and operation of AV equipment for daily calendar and special events.
  • Stay current with new audio visual and computer equipment and trends.
  • May assist with installation, configuration, troubleshooting and maintaining, fixed and mobile classroom interactive audio/video systems used for real-time presentation, course capture, streaming video, and podcasting.
  • Other duties as assigned.


Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.


Education: Associate's Degree in an Audio-Visual or Computer Science field of study.

Experience: Minimum two years related experience in Audio-visual equipment and software troubleshooting.

**An equivalent combination of education and work experience may be considered


Computer Skills

Microsoft Office Suite, web conferencing systems, basic networking knowledge, streaming video applications.


Other Requirements

Knowledge of IT Helpdesk process; knowledge of cable, broadcast, and interactive television/videoconferencing/web conferencing equipment operation and set up desired; knowledge of IP network operating system administration and maintenance; knowledge of Multi-point Control Units use and administration desirable; Ability to train others on video, audio-visual type equipment and software; Have basic knowledge of budget processes, purchase requisitions, allocation and inventory procedures.

Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.



Physical Demands



F (Frequently)


F (Frequently)


F (Frequently)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)


O (Occasionally)


O (Occasionally)

Squat or Kneel

F (Frequently)


F (Frequently)


10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

O (Occasionally)

51-100 lbs

O (Occasionally)

Over 100 lbs

N (Not Applicable)



12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

O (Occasionally)

41-100 lbs

O (Occasionally)



N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)


The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or [email protected].





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Job No:
Posted: 3/26/2021
Application Due: 3/26/2033
Work Type: Full Time