Police Telecommunications Operator

Odessa, TX
Mar 26, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title:

Police Telecommunications Operator





Job Description:

The University of Texas Permian Basin welcomes applicants for the position of Police Telecommunications Operator. Reporting to the supervisor of Police telecommunications, the primary function of the Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. The Telecommunications Operator will dispatch appropriate emergency service agencies such as police, fire and emergency medical units; monitor public safety units in the field; retrieve and enter computer data for emergency response personnel within the service area; answer administrative telephone lines, enter information into a Computer Aided Dispatch (CAD) system, and process non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator will also monitor closed circuit television (CCTV) during special events and for security related activities, and perform multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. The successful candidate will serve as a Campus Security Authority, as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

After hire, the successful candidate must complete a minimum of 40 hours of training for a police Telecommunications Operator as mandated by the Texas Commission on Law Enforcement Officer Standards and Education is required. Applicants must successfully complete a Public-Safety Telecommunication (PST) Test.

Starting salary range for this position is: $31,408 to $37,856, depending upon qualifications.

• Answers Emergency 911 and non-emergency telephone calls for police, security, and technical support events and services
• Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment
• Forwards calls received in the Police Communications Center to the appropriate office of the UTPD
• Monitors CCTV for situations indicating a need for a law enforcement or security response, and forwards the information to the appropriate police dispatch station to initiate a proper response
• Composes and distributes shift and found property logs, and performs other police communication center paperwork
• Other duties, as assigned

This is a classified, non-exempt position – an essential personnel position. The person hired may be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.

The University offers an excellent compensation package which includes a broad range of employee benefits including free health insurance (employee only) as well as a generous retirement program. We invite you to learn more at www.utpb.edu.

The University of Texas of the Permian Basin is an Equal Opportunity/Affirmative Action Employer. Women and underrepresented groups are encouraged to apply.

UTPB participates in e-Verify.

Required Qualifications:

• High School diploma or equivalent
• One (1) year of experience in customer service or a related field
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or eligibility and ability to acquire a basic license
• Applicants must successfully complete a Public-Safety Telecommunication (PST) Test. The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall. This testing will be administered by the Police Department
• This position is classified as security-sensitive and subject to the provisions of Section 51.215, Texas Education Code. All UTPB employees must successfully complete a criminal background check
• Must have an unencumbered driver’s license, able to drive a motor vehicle

Preferred Qualifications:

• Associate’s degree or thirty (30) credit hours in Criminal Justice/Law Enforcement studies, or a related discipline
• One (1) year of experience in public safety or emergency communications field, or in a physical plant

Physical Demands:

Physical strength/endurance to enable him/her to perform/participate in the following activities:
•Possesses dexterity and the ability to run, walk, bend, stoop, stretch, grasp, push and pull and able to remain sitting and/or standing 100% of the time.
•While performing required job tasks, physically able to lift, push or pull objects up to 50 pounds.
•Must be able to follow oral and written instructions. The ability to handle multiple tasks while working under stressful conditions.
•Ability to communicate clearly and ability to hear using a phone or headset.
•Possesses dexterity abilities required to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities.
•Ability to work in an enclosed, secured communications environment.
•Ability hold a driver’s license and to operate a motor vehicle.

Posting Number:


Open Until Filled:


Special Instructions to Applicants:

All applicants must submit a UTPB electronic application in order to be considered.

Please include all required documents with your submission.

Unofficial transcripts of all college work are acceptable for purposes of the application. Official transcripts are required upon hire.

Job posted date: 10/30/2020.