Salesforce Administrator

Job description

Job no: 495552
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Information Technology

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:

The Salesforce Administrator will be responsible for the ongoing configuration, support, maintenance, administration and security of Boise State's Salesforce orgs. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to implement new business processes that use Salesforce Service Cloud, Marketing Cloud, Education Data Architecture, Advisor Link, and Admissions Connect.
This role will primarily focus on Salesforce Administrator related duties, but will also be required to conduct business analysis and project management assignments as needed.

Level Scope:

Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.

Essential Functions:

60% of Time the Salesforce Administrator must:

  • Implement Salesforce to improve processes and productivity
  • Own all technical Salesforce duties and responsibilities
  • Serve as the Salesforce Administrator for an environment with approximately 50 Salesforce users and serving 25,000 current students and 3,000 employees. Collaborate with Salesforce Marketing Cloud Administrator on common administration responsibilities and duties.
  • In collaboration with the Salesforce Marketing Cloud Administrator, create and maintain Marketing Cloud Automations / Data Extensions and connector data transfer processes
  • Securely administer, manage, and maintain Salesforce functions related to the following:
    • Organization structure and configuration
    • Licenses
    • User access
    • User interface, search, list views, layouts
    • API access, data feeds, and integrations
    • Data and file storage
    • Standard and custom objects
    • Analytics, reports and dashboards
    • Process automation with Flows and Process Builder
    • Desktop and mobile administration
    • AppExchange
    • Communities / Community Cloud / Experience Cloud
    • Marketing Cloud (preferred)
  • Develop and implement and advanced Salesforce configurations
  • Collaborate with Salesforce, support vendors and internal technical staff to troubleshoot and apply new features, upgrades and patches
  • Identify project risks and present alternatives to alleviate or resolve issues
  • Maintain current knowledge of Salesforce developments and enhancements
  • Maximize efficiency and capitalize on the full features and benefits of Salesforce
  • Assist with training new users, and grow Salesforce skills across the organization
  • Collaborate with OIT leadership and staff, to establish release management processes and activities that complement existing release management activities for existing systems, e.g. PeopleSoft, Oracle Financials Cloud, etc.
  • Communicate and manage all aspects of release management for Salesforce Core and AppExchange applications, including cadence, governance, change management, sandbox refreshes, testing, etc.
  • Acquire sign-off from business units before migrating to production (testing management)
  • Complete regular internal system audits
  • Identify areas of improvement and make actionable recommendations to increase operational efficiency and user adoption
  • Develop documentation of current processes and future enhancements
  • Direct the activities of one or more student employees

35% of Time the Salesforce Administrator must:

  • Assist with training new users, and grow Salesforce skills across the organization
  • Collaborate with OIT leadership and staff, to establish release management processes and activities that complement existing release management activities for existing systems, e.g. PeopleSoft, Oracle Financials Cloud, etc.
  • Communicate and manage all aspects of release management for Salesforce Core and AppExchange applications, including cadence, governance, change management, sandbox refreshes, testing, etc.
  • Acquire sign-off from business units before migrating to production (testing management)
  • Complete regular internal system audits
  • Identify areas of improvement and make actionable recommendations to increase operational efficiency and user adoption
  • Develop documentation of current processes and future enhancements
  • Direct the activities of one or more student employees

Additional Job Duties 5% as assigned

Knowledge, Skills, Abilities:

  • Strong understanding of Salesforce functionality and best practices
  • A documented history of successfully administering large and complex Salesforce orgs
  • Demonstrated ability to understand complex requirements and implement Salesforce centric solutions
  • Ability to analyze alternative Salesforce solutions and determine the best option for addressing short-term needs while minimizing long-term overhead and maintenance
  • Ability to assess the impact of new requirements on upstream and downstream Salesforce applications, systems and processes
  • Ability to map data integrations from other systems to the most relevant Salesforce objects and fields in the Education Data Architecture (EDA)
  • Ability to develop and utilize models for efficiently and effectively managing user and API access via profiles, permission sets, permission set groups, enterprise wide defaults, and sharing
  • Ability to automate complex, routine tasks
  • A track record of adhering to a "clicks over code" methodology
  • Ability to manage and optimize large data sets
  • Experience with higher education processes (preferred)
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the true underlying needs
  • Excellent interpersonal and cross-discipline collaboration skills with demonstrated strength in verbal and written communications
  • Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Experience working with implementation partners
  • Ability to work independently as well as collaboratively in a team environment that includes Business Analysts, Project Managers, Salesforce Administrators, Architects, and stakeholders
  • Previous experience working in a SCRUM or agile environment
  • Ability to be a Salesforce ambassador to other departments and potential adopters

Minimum Qualifications:

Bachelor’s Degree or equivalent professional experience and 2 years experience as a Salesforce Administrator.

Preferred Qualifications:

  • Salesforce Admin (ADM201 and ADM211) certified
  • Service Cloud, Marketing Cloud, and/or Developer certifications (preferred)

Salary and Benefits:

The salary range is $77,750.40 to $91,478.40 and is commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://hrs.boisestate.edu/benefits/.

Required Application Materials:

Please provide a cover letter, resume, and two professional references.

Advertised: March 25, 2021 Mountain Daylight Time
Applications close: April 18, 2021 Mountain Daylight Time

 

 

 

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Job No:
Posted: 3/26/2021
Application Due: 4/18/2021
Work Type: Full Time
Salary: