Audio/Visual Technologist 1
Job Title: Audio/Visual Technologist 1
Location: Augusta University
Full/Part Time: Full-Time
Job ID: 225034
Minimum Requirements Bachelor's degree from an accredited college or university; Valid driver's license and qualified to operate Augusta University vehicle.OR
Associate's degree from an accredited college or university and one year related experience; Valid driver's license and qualified to operate Augusta University vehiclesOR
High school, diploma, GED or equivalent from a recognized State or Federal accrediting organization and three years' related experience; Valid driver's license and qualified to operate Augusta University vehicles.Knowledge, Skills, & Abilities
- General computer knowledge of hardware and software issues.
- Excellent interpersonal, written and verbal communication skills
- Experience with Windows and Macintosh hardware and software support
- Ability to work independently following established policies and procedures
- Self-motivated, detail-oriented with strong customer service and organizational skills
- Ability to maintain confidentiality, read and understand technical manuals, documentation and schematics
- Knowledge of network connectivity and networking protocols such as TCP/IP and H.263/H264 (configuration/troubleshooting devices)
- Ability to conduct research into hardware and software troubleshooting and prioritize and execute tasks in a high pressure environment
- Knowledge of and experience troubleshooting, video/audio conferencing, presentation and sound systems and related AV hardware found in classrooms, conference rooms and event settings
Preferred Qualifications Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering or related area; InfoComm-Recognized AV Technologist CertificateResponsibilities Under general supervision, the AV Technologist will set up and operate a variety of instructional technologies, video conferencing and AV equipment collaborating with faculty and staff with an emphasis on excellent customer service. This person will provide clear, concise and diplomatic communications to resolve issues on all aspects of rich media presentations and will work as an integral part of the instructional support team to support collaborative learning and presentations for a wide range of pedagogical and special event activities. The responsibilities include, but are not limited to:
Sets up, tests and facilitates use of audio/visual systems, distance learning systems, lecture capture systems, teleconferencing systems, computers, software and related technology to support classroom teaching, meetings and special events; Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems;Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective use of audio/visual systems, distance learning systems, teleconferencing systems and related technologies;Monitors and supports live delivery of instruction and special events utilizing teleconferencing, live-streaming and distance learning technologies;Diagnoses and resolves hardware and software issues;Manages and updates assigned Help Desk tickets (incidents) in Service Now, finding resolution and closing;
- Performs all other related duties/tasks as assigned.
Shift/Salary Shift: Full-Time/Days/M-F Pay Grade: 11 Salary: $14.01/hr
Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until filledConditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.Driver's License Statement The Human Resources Division will request a recent driver's history report from the selected candidate. This report must come from the Department of Motor Vehicles and the fee will be paid for by the candidate. This report will be required prior to an offer being extended by Human Resources and must be from the state(s) in which the candidate has lived in for the past three years.Other Information This position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success." Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Share this job with your network:
Learn more on Inside Higher Ed's College Page for University