Residence Director

Job description

Residence Director

About Westfield State University:

In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.

Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.

Job Description:

Campus Title: Residence Director
State Job Title: Staff Assistant
Department: Residential Life
Job Code: HA5600
FLSA Status: Exempt
Funding: 7115-6001 (Building Authority)
Bargaining Unit: APA
Job Type: Full-Time Permanent
Timeframe: 43 Weeks
Shift: TBD
Regular Days Off: Saturday and Sunday (Nights and weekend rotations required)

Supervision Received: The Residence Director reports to the Director of Residential Engagement.

Supervision Exercised: The Residence Director supervises paraprofessional staff members
Salary: $30,000.00
A minimum of two positions will be hired off this posting

General Statement of Duties:

Westfield State University (WSU) seeks a dedicated and caring Residence Director (RD) to live and work on our campus for the 2021-2022 academic year. Under the guidance of the Director, the RD will supervise a staff of undergraduate Resident Assistants (RAs) in order to promote the success and well-being of residents.

The RD is comprehensively involved in the WSU community and serves as a vital link between residents, Residential Engagement, and the University community. They also provide crucial support, on-site response and information on student matters both within and outside the Office of Residential Engagement.

RDs are expected to support the vision, mission, and values of Residential Engagement, and their job responsibilities will fall within the following values:

Build Strong Inclusive Communities - We are inclusive and ensure equity, supporting the identity development of all community members and acknowledging multiple perspectives.

Collaboration with Each Other - We work with each other and campus partners to create a seamless student experience.

Social Justice - Residential Engagement strives to create spaces that are validating for all social identities. While creating completely safe spaces might not be possible given the oppressive world in which we live, our goal is social justice and our work moves us closer to that goal every single day.

Student Development & Personal Growth - We provide tools and experiences that promote student growth and empower students to find and use their voice.

Student Service - Student needs, their feedback, and best practices in the field drive our decisions and services, and we maintain excellence and integrity in every interaction.

Duties and Responsibilities:
Duties include but not limited to:

  • Develop a highly competent and committed building staff team through training, supervising, mentoring and evaluating staff members. Conduct weekly building staff meetings and at least bi-weekly individual supervision meetings. Develop positive, professional and effective working relationships with all members of the Residential Engagement staff team.
  • Serve as a student advocate and educator, helping residents to be positive and responsible members of the residential community. Work to get to know residents and be available and accessible to students on both a scheduled and non-scheduled basis, including regularly scheduled daytime, evening, and weekend hours; counsel and advise students on issues related to on-campus residency and their personal, social and academic development.
  • Offer quality programs and services that meet identified resident and campus needs; and provide these programs and services in an effective, efficient manner.
  • Serve in the on-call duty rotation by responding to afterhours and weekend emergencies in accordance with the University and Department's emergency response procedures and the direction of the Administrator on Call as applicable.
  • Serve as initial review hearing officer, adjudicate conduct cases, and administer educational sanctions.
  • Support the educational mission and goals of the Office of Residential Engagement, the Division of Student Affairs, and the University with a primary emphasis on building a positive residence hall community and engaging students in their university experience.
  • Advise the hall council as applicable by providing regular contact including attendance at meetings and events; offering support, guidance, and leadership and skill development activities; and promoting the formation of a cohesive, effective group. Support the initiatives of the Residence Hall Association.
  • Work effectively with the Housing Operations staff and assist with operational tasks including hall opening, occupancy reporting, damage and incident reporting and tracking, and on-site monitoring of hall security facilities and maintenance matters.
  • Represent Residential Engagement on University committees and functions; or assist with Residential Engagement/Residential Life projects, functions and initiatives; and perform other duties as assigned by the Director or their designee.


  • Bachelor's Degree required. Master's degree preferred
  • One year of previous experience in Residence Life and/or Student Affairs required.

  • Understand and embody a live-in professional lifestyle. Position will require non-traditional work hours during peak periods.
  • Be a visible and positive member of the Westfield State community.
  • Work independently in their assigned area as well as within a team environment
  • Be well-organized and detail-oriented; excel in written and verbal communication; and have excellent customer service skills.
  • Perform diverse duties and responsibilities in a high-energy environment with the ability to respond to the changing needs and demands of the Office of Residential Engagement, the Division of Student Affairs, and in collaboration with campus colleagues and the campus.

This is a full-time, 10-month, live-in position with January and summer weeks off to be determined by the Director of Residential Engagement upon hire and annually thereafter. In addition to the day-to-day residential functions, RDs also serve in the RPOD on-call rotation. The RD's on-campus apartment must be the RD's sole place of residence. At the end of each academic year, RDs may be rehired for the upcoming academic year.

Additional Information:

PLEASE NOTE That this posting is also being used as a pool for potential Residential Director positions that may become available in the future for Fall 2021 semester.

For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.

State job specifications for this position may be found at the department of higher education website:

Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.

Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.

Application Instructions:

An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:
  • Resume
  • Cover Letter
  • Contact information for three references *
  • Copy of unofficial transcript of highest degree

* Provide the contact information for reference providers in the reference section of the online application.

Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.

To apply, visit

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Job No:
Posted: 3/19/2021
Application Due: 3/19/2033
Work Type: Full Time