Enrollment Service Specialist Team Lead

Job description

Posting DetailsPosting Number: 0601246 Position Category: Student Services Paraprofessional/Professional Job Title: Enrollment Service Specialist Team Lead Position Code: 00657X Position Type: Staff Department: Enrollment Services Nature of Work: Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students. Training and Experience: MINIMUM QUALIFICATIONS

An Associate's degree AND two years of experience providing assistance to students or customers regarding inquiries, complaints or problems;

Ability to read, write and perform mathematical calculations at a level associated with the completion of a high school diploma or equivalent;

Sufficient experience to understand the basic principles relevant to the major duties of the position;

Demonstrated strong telephone, email and interpersonal communication skills; and

Demonstrated commitment to pluralism and the ability to support a diverse workplace and educational environment.


Bachelor's degree from an accredited institution;
Work experience in a University's office of registration, admissions, cashiering, financial aid, support services or a related function;

Strong computer knowledge with the ability to navigate through Microsoft Office applications; and

Demonstrate strong organizational skills and ability to handle multiple tasks simultaneously and set priorities.

Modern office practices and procedures;

Knowledge of the use of a variety of office equipment;

Using Microsoft Office suite and other productivity software to perform complex word processing, data base, spreadsheet and Outlook functions; and

Using the web and research databases.

Providing superior customer service to students, applicants, and the general public;

Decision making and problem solving;

Confidentiality and maintenance of files and records;

Completion of reports in a timely and effective manner;

Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction;

Precise, effective, and accurate written and verbal communication;

Attention to timeliness, details, and accuracy;

Multi-tasking to successfully perform, organize and prioritize multiple projects with conflicting/coinciding deadlines;

Taking initiative seeking work assignments before they are assigned by the supervisor;

Accountability: accepts personal responsibility for the quality and timeliness of his/her work and can be relied upon to achieve excellent results with little need for supervisor oversight;

Communicate effectively and convey clear, timely, persuasive messages that positively influence the thoughts and actions of others;

Work with administration, staff, faculty and students in a collaborative team setting that embraces diversity and uses multiple perspectives to enhance the attainment of organizational goals;

Prioritize and perform multiple tasks in the same time frame, handle interruptions appropriately, and return to incomplete tasks in a varied, distracting and busy environment;

Work in a fast-paced environment with a high degree of accuracy and emotional intelligence;

Develop and maintain records, both conventional and electronic including sorting and calculating data; and import/export; data from/to other software applications;

Compose, edit and proofread written material for accuracy and to identify and correct errors;

Consistently and accurately document information and/or update records and procedures;

Work independently and meet strict deadlines;
Demonstrate proficiency in database and spreadsheet development;

Maintain confidentiality regarding student and institutional files;
Support a pluralistic and diverse workplace/educational environment;

Build relationships and collaborate effectively with various stakeholders inside and outside the institution; and

Current notary or willing to become a notary republic (PREFFERED) Testing Requirements:Illustrative Examples of Work: Specifically, the position fulfills receptionist duties, receives payments, receives enrollment and registration paperwork, schedules appointments, and provides front line customer service. Customer service is provided in-person at the front counter, via email, and over the telephone. This position also provides general programmatic support for admissions, registrars, enrollment services, financial, aid, student account and/or student development functions and staff.

This support may include, but is not limited to processing transcripts, inputting test scores, file management, data entry, campus, state or federal reporting, database management and/or troubleshooting, receiving, sending and processing mail, and/or general administrative/clerical tasks.

Tasked to assist with the management of student assistants. This includes paperwork submission, time approval, task management .

Quickly provide updates to co-workers and student assistants for changes that occur within enrollment services and supported departments.

Responsible for maintaining Admithub software. This includes ensuring text message campaigns are sent timely, based on the operations calendar, ensuring the knowledge base remains current, collaborating with other departments to address communication needs.

Manage and respond to department emails.

Manage Samanage tickets; ensuring that the system is cleared daily.

Assist Enrollment Service Manager with weekly data review and analysis which will including identifying productivity improvement areas. Posting Date: 03-12-2021 Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.) Open Until Filled FTE: 1 Special Instructions to Applicants:Funding Source: General Operating (State) Number of Openings: 1 If Other, please denote the Name of a Grant: NA Fringe Benefits:Salary: 32,000 -35,700 Physical DemandsFacts About the Institution: Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

EEO/AA/Non-Discrimination Statement:

Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.

The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.

The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 2400 Gillionville Road, Suite K-111, Albany, Georgia 31707, Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442. Disability Statement: Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229.500-2026. EEO/AA employer. Optional Applicant Documents: Cover Letter Required Applicant Documents: Resume Application Types Accepted: Staff Employment Application Quicklink for Posting: www.albanystatejobs.com/applicants/Central?quickFind=52094 function checkForSelectedStatus(){ return true;}




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Job No:
Posted: 3/14/2021
Application Due: 6/12/2021
Work Type: Full Time