Communications Officer, Department of University Police

Wake Forest University
Winston Salem, NC

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Job Details

Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2021-06-11
Req: R0003146
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

*This positon is a temporary position with full time hours.

Job Description

Essential Functions:

  • Operates the department’s radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
  • Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
  • Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
  • Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law.
  • Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost.
  • Monitors University fire and burglar alarm systems and takes appropriate actions when necessary.
  • Monitors student location records system, keeping all information up-to-date.
  • Issues bicycle registrations; maintains and files necessary forms/paperwork.
  • Monitors video cameras and changes tapes as necessary.
  • Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations.

Required Education, Knowledge, Skills, Abilities:

  • High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience.
  • Excellent interpersonal, communication, and time management skills.
  • Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
  • Ability to handle sensitive information in a confidential manner.
  • Proficiency in Microsoft Office, the internet, and other relevant software.
  • Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
  • Ability to organize workflow and coordinate activities.
  • Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department.
  • Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
  • Ability to utilize hazardous material resources provided by the department.
  • Ability to meet the requirements of the University’s automobile insurance.
  • Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients. Must be able to sit at a desk/console for long periods of time. Must be able to work alone in the communications Center for long periods of time. Must be drug free and pass random drug tests as scheduled. Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Preferred Education, Knowledge, Skills, Abilities:

  • Three years related experience in police/emergency communications.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.


Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (

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