BUSINESS SYSTEMS ANALYST

Employer
Duke University
Location
Medicine - General

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming

Job Details

School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Duke Department of Medicine

Business Systems Analyst

The Duke Department of Medicine is adding a data analyst to our central data/finance team.

Work Performed

  • Queries and analyzes data, develop visualizations and performs analyses. Guides information discovery and offers recommendations to enable effective decision making.
  • Provides analytical/ad-hoc and project management support for various organizational and service line initiatives. Collaborates with the cross functional project team on planning, implementation, and testing of the database and system upgrades.
  • Supports the existing balanced scorecard program. Assists in the development of performance measures, target methodologies, and thresholds and ensure the accuracy of measurement results.
  • Consults with customer on business needs translates business needs into analytics/reporting requirements, interfaces with the Infrastructure team to ensure successful delivery of reporting, dashboards and information tools.
  • Ensures the systems are used and the data is structured in such a way to support the highest level of reporting and strategic planning needs of the organization, while at the same time meeting the daily reporting needs of the administrative units.
  • Ensures data integrity to maintain consistency and accuracy of data collected from or passed to various sources.
  • Designs and deploys templates in the system as well as frontend webpages for reports and queries on the data.
  • Advises users and administration on how best to use these systems to support their activities.
  • This includes consulting on issues of effective work processes.
  • Analyzes data and prepares reports setting forth progress, trends, and recommendations.
  • Anticipates data and reporting needs as new programs and processes are developed in these areas.
  • Troubleshoots user reported problems, escalating was necessary to content experts, central IT staff (e.g., OIT, DHTS, ASM), or departmental IT support staff.
  • Maintains system documentation.
  • Builds consensus on shared data elements and reporting needs across schools/departments.
  • Ensures that required interfaces with other systems and internal and external organizations are developed and maintained.
  • Promotes and directs future systems enhancements as needed.

Knowledge, Skills, and Abilities:

  • Energetic, self-starter and innovative problem solver
  • Excellent interpersonal, as well as written and verbal communication skills to interact with a variety of personalities at all levels, exercising tact, sound judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness.
  • Strong analytical and critical thinking skills to identify problems and develop innovative solutions
  • Proven ability to research, gather and organize information to produce concise reports using various resources
  • Ability to navigate multiple projects, deadlines and a dynamic work environment
  • Sound process improvement facilitation skills
  • Oracle, MS-SQL, or SAS programming\SQL skills
  • Tableau proficiency a plus
  • Healthcare domain experience a plus

Required Qualifications at this Level

Education/Training: Work requires a Bachelor's degree.

Experience: 3 years combined business/work analyst, software QA, or user support/training experience, OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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