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Tech Help Student Assistant - Fall '21

Employer: State University of New York College at Cortland
Location: Cortland, NY

Administrative Jobs: Academic Affairs, Research Staff & Technicians
Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Title:

Department:

The Help Center

Job Description/Duties:

Staff duties included but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.
Some of the daily tasks include:
-troubleshooting myRedDragon access
-assisting with password resets
-configuring mobile devices to the SUNY Cortland network
-assisting with Microsoft Office applications
-troubleshooting general hardware and software issues
-gathering the required information to escalate any ticket that the student is not able to resolve on their own.

Days/Hours Needed:

Mon-Thu 7:45AM to 800PM
Fri 7:45AM to 5:00PM
Sat 10:00AM to 4:00PM
Sun 12:00PM to 8:00PM
-All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin.
-A minimum availability of 10 hours per week is required

Campus Location/Bldg.:

The Help Center/Memorial Library

Required Qualifications:

Eagerness to provide customers with technology help.
Willingness to learn new technologies.
Good written and verbal communications skills.
Experience troubleshooting issues on PCs or Apple computers.
Experience troubleshooting issues on smart Phones

Preferred Qualifications:

Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Blackboard, and myRedDragon)
Intermediate or advanced knowledge of PC and/or Apple Computers.
Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets.
Experience working with multiple web browsers.
Experience with troubleshooting network connectivity issues
Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint).

Contact Name(s) & Email(s):

Peter Dawes
Peter.Dawes@cortland.edu

Salary Grade:

B-$12.05/hr

Salary:

12.50

Posting Number:

SA20040

Open Date:

03/01/2021

Close Date:

12/31/2021

Open Until Filled:

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