Program Manager for Front Desk/OPS Staff (University Housing)
- Employer
- Florida State University
- Location
- Tallahassee, FL
View more
- Administrative Jobs
- Institutional & Business Affairs, Program Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 48571
Department
University Housing, Residence Student Experience/Residence Life
Equal Employment OpportunityAn Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed here.
DESK OPERATIONS MANAGEMENT: Work closely with the Assistant Director of Administration and Operations to develop and implement policies and procedures to ensure effective support and services provided through front desk operations in 11 residential areas. Ensure Front Desk manuals, logs, hall information sheets, and other documents are regularly updated and properly stored in designated locations; oversee inventory and ordering of supplies needed for office and duty purposes; Assist with the coordination and communication related to residence hall openings, closings, and transitional periods. Identify and implement technology uses to streamline operations.
SUPERVISION: Provide daily leadership, supervision, professional development, and evaluation for Desk Leads and Desk Assistant employees; monitor and ensure supervision of Desk Assistant student staff employees with Human Resources rules and regulations; provide general oversight of all aspects of accountability and recognition of Desk Assistant employees; coordinate scheduling of shifts to ensure appropriate levels of coverage in residence halls at all times.
DESK ASSISTANT RECRUITMENT & TRAINING: Assist the Program Coordinator and Assistant Director of Recruitment and Training to develop and implement recruitment, selection, and training strategies for Desk Assistant positions; coordinate and implement all aspects of the recruitment and hiring process for Desk Assistant positions in compliance with Human Resources rules and regulations; coordinate and implement comprehensive Front Desk Operations training curriculum for all student staff.
SAFETY & SECURITY INITIATIVES: Work closely with the Assistant Director Administration & Operations to develop and implement safety and security initiatives in the residence halls.
CRISIS MANAGEMENT: Assist with on call and overnight crisis management in the Residence Halls; create and maintain a safe and secure environment for persons and property; serve in on-call duty rotation; provide crisis response for situations related to student behavior, facilities concerns, and environmental emergencies; provide direction to hall staff regarding security related job responsibilities.
DEPARTMENTAL SUPPORT: Serve on Departmental and/or Divisional committees/work-groups; assist with Departmental initiatives.
Live ON OPTION available through June 2022
Bachelor's degree and four years of experience related to the duties of this position; or a high school diploma/equivalency and eight years of experience related to the duties of this position.
(Note: or a combination of post high school education and experience equal to eight years.)
Ability to adhere to ethical business practices and promote ethical behavior.
Ability to deal with crises and manage sensitive information.
Ability to effectively train and direct the work of others.
Ability to prioritize, organize, and perform multiple work assignments simultaneously.
Knowledge of the principles and practices of student program planning, development, and evaluation.
Ability to communicate effectively verbally and in writing.
Master’s degree in higher education administration, student personnel, counseling, or related field before July 1, 2021, and have full-time or graduate housing/residence life experience in a college/university setting.
Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Salary is commensurate with experience and include a full state benefits package.
Pay PlanThis is an A&P (Administrative and Professional) position.
FSU Total RewardsFSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To ApplyIf qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
This position is being advertised as open until filled.
Applications will be reviewed starting March 22, 2021.
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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