Technology Support Analyst II - 2 Positions to be Filled
- Employer
- Sam Houston State University
- Location
- Huntsville, TX
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
202100058S
Title:Technology Support Analyst II - 2 Positions to be Filled
FLSA status:Non-Exempt
Hiring Salary:$2,954 – $4,330 per month
Occupational Category:Technical/Para-Professional
Department:SHSU Online
Open Date:03/05/2021
Open Until Filled:Yes
Educational and Experience Requirement:Bachelor’s Degree and two years’ experience required. Strong customer service experience and a working technical knowledge of both Windows and Mac operating systems, internet browsers, Microsoft Office, and basic multimedia software is preferred. A combination of education, experience, and/or training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position:Provides comprehensive support both of a technical and nontechnical nature for the university’s Learning Management System and associated third-party software in support of Sam Houston State University’s online education efforts.
Primary Responsibilities:Provides the necessary troubleshooting, resources and support needed to resolve technology support requests for users of the Blackboard Learning Management System (LMS) or associated third-party academic software. Creates and maintains support resources, how-to guides and/or other support documentation. Researches new methods of solving technical support problems. Audits support desk data systems to ensure data collected is accurate for reporting. Assists with routine quality assurance checks. Provides guidance, training and serves as a point of contact for ticket escalation for Support Desk student employees. Participates in projects assigned to the SHSU Online Support Desk. Attends weekly team meetings. Proactively reviews current operating protocols for process improvement. Develops technology training resources and facilitates skill building workshops. Assist with the facilitation of weekly team meetings. Responsible for analyzing Support Desk team data for usage and trends. Alongside the Support Desk Manager, create required individual and team reports. Performs other related duties as assigned.
Other Specifications:Excellent written and verbal communication skills. Must possess the ability to interact with varied audiences over diverse types of communication platforms. Requires the ability to work independently and to set priorities for accomplishing multiple tasks in an ever changing environment. Demonstrate the ability to stay current with industry trends, best practices and changes related to all supported academic technologies. Requires a high level of confidentiality and integrity.
Full Time Part Time:Full Time
Quicklink:https://shsu.peopleadmin.com/postings/26594
EEO Statement:Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
Organization
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges the university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences.
Member The Texas State University System
- Website
- https://www.shsu.edu/
- Telephone
- 936-294-1070
- Location
-
1905 University Avenue
Huntsville
TX
77340
US
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert