Updated: Mar 8, 2021
Location: UC Irvine Campus
Job Type:
Department: Nursing/ Administration

Job Opening ID: 16113

Reports To: Administrative Manager II

Working Title: IT Support Analyst

Department: Nursing/Administration

Bargaining Unit: TX

FLSA: Exempt

Payroll Job Code: 007358

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5 M-F

Employee Class: Career

Position Summary:

The Sue & Bill Gross School of Nursing is distinguished by its community-based approach to promoting, improving, and sustaining health and wellness throughout the community. It is also one of four academic units in the Susan and Henry Samueli College of Health Sciences.

Under general supervision, the incumbent applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action. The incumbent will be responsible for several facets of IT support for faculty, staff and students including but not limited to: • Acting as the initial point of contact for support • Providing desktop, device and lab simulation equipment support • Proactively assessing and addressing hardware and software needs • Proactively identifying pain points and resolving root causes • Managing and maintaining an inventory of IT assets • Facilitating and coordinating services provided by enterprise IT departments • Creating standards and practices for consistent end-user experiences • End-user training and documentation

Compensation Range:

$32.01 - $41.40

Department Website:

https://nursing.uci.edu/

Required:

3+ years of experience.

Bachelor's degree in related area and / or equivalent experience / training.

Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.

Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Preferred:

Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.

In-depth understanding of divisional or institutional business processes to provide the highest level of support. Experience at providing technical and administrative work direction. Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software. Advanced skill at creating technical documentation for complex processes and applications. In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues. Broad knowledge of IT-related products and services. General knowledge of other areas of IT. Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices. Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards. Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems. Demonstrated judgment to delegate / escalate issues appropriately.

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.