Business Technical Support Analyst II - 16109-1A

Job description

Updated: Mar 5, 2021
Location: UC Irvine Campus
Job Type:
Department: Med Ed Administration

Job Opening ID: 16109

Reports To: Administrative Supervisor II

Working Title: Business Technical Support Analyst

Department: Medical Education Administration

Bargaining Unit: TX

FLSA: Non-Exempt

Payroll Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The incumbent is responsible for the support, and maintenance of new and existing software/hardware systems at the School of Medicine. The incumbent will work closely with the leadership of the Division of Educational Technology to ensure timely and effective technology support. The incumbent is also responsible for multimedia support including video production and website management. The incumbent will participate in the evaluation, recommendation, and implementation of innovative devices and systems that fulfill the School of Medicine’s existing and future needs. Position is non-exempt requiring flexibility in work schedule. Incumbent may be working after hours and occasionally on weekends. All hours worked will need to be preschedule and approved by the supervisor.

Compensation Range:

$25.15 - $31.90

Department Website:


Flexibility in work schedule. Must be available to work after hours and occasionally on weekends

Proficiency with Windows, Mac and iOS operating systems

Proficiency with classroom and audio-visual support, e.g., troubleshooting AMX panels, smart podiums, projectors

Proficiency with software helpdesk support

Familiarity with learning management systems such as Canvas

Ability to multi-task, work independently and efficiently to address a wide-range of technology needs

Must be up to date on current digital trends, including media production and distribution applications

Excellent communication skills. Ability to communicate with staff about technical issues in non-technical terms

Familiarity with media storage and sharing platform


Motivation to become proficient in new technologies, e.g., Google Glass, virtual-reality, mobile health devices, 3D printers

Knowledge of video production technologies and software

Knowledge of camera types including manual/mechanical and digital still and motion cameras

Knowledge of lighting techniques including portrait, studio and industrial lighting setups for print and digital distribution

Knowledge of editing techniques including linear and non-linear editing A

bility to use Adobe Connect, Premiere, Photoshop, Illustrator, Flash, and Dreamweaver Knowledge of client and server-based scripting languages such as HTML, XML, CSS, ASP.NET, PHP, and Javascript Experience working within a university or higher education environment

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 3/7/2021
Application Due: 5/5/2021
Work Type: Full Time