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Chiropractic Assistant/Cashier

Employer
Life Chiropractic College West
Location
Life Chiropractic College West HQ - Hayward, CA, 94545

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management
Employment Type
Full Time
Institution Type
Specialized Institutions
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Job Details

Job DetailsJob Location Life Chiropractic College West HQ - Hayward, CADescription ABOUT US

Life Chiropractic College West (Life West), is a leader in chiropractic education. Our dedicated focus on the profession sets us apart from other institutions making our doctoral and continuing education programs some of the most sought-after in the world.

Through a leading-edge curriculum and clinical training experience, we provide graduates with the knowledge, skills, philosophies, attitudes, and competencies to be the best in their field. Life West also empowers transformation. We believe that an outstanding education provides opportunities and resources far beyond the classroom experience. Our mission is to support the full career lifecycle from the classroom to retirement.

CORE VALUES

The vision of Life West is to create a brighter future for humanity through graduating chiropractors who have a deep understanding of service, and of the innate potential of the human body to heal and adapt to its environment. The Doctor of Chiropractic program prepares graduates for personal and professional fulfilment in a climate of giving, doing, loving and serving from a place of abundance.

PURPOSEUnder general supervision of the Customer Service Manager, the Chiropractic Assistant/Cashier will be responsible for providing superior customer service to all patients, students, employees and other members of our campus community as well as external visitors. The Chiropractic Assistant/Cashier will be responsible for supporting the daily functions of the Health Center which will include greeting patients, scheduling appointments and collecting payment.

RESPONSIBILITIES

  • Ensure that the campus community receives outstanding service by providing a friendly environment which includes greeting and acknowledging every patient, maintaining outstanding standards, solid knowledge of chiropractic and all other components of Life Chiropractic College West.
  • Maintain an awareness of all Health Center information and activities
  • Accurately and efficiently complete all transactions and maintain proper cash and other tenders at registers
  • Assist patients in scheduling new and reoccurring appointments
  • Collecting and/or arranging payment plans
  • Post payments from patients and insurance companies.
  • Reconcile cash receipts and prepare bank deposit
  • Data entry
  • Process incoming and outgoing mail
  • Answer all incoming telephone calls in a friendly and professional manner with a professional and pleasant disposition; calls originate from patients, students, faculty, staff, agencies, external persons/entities and the campus community
  • Answering routine questions via in-person, telephone and/or email.
  • Respond to or forward and follow up on all voicemails received during closed Health Center hours
  • Assist with the new patient intake process
  • Maintain the cleanliness, neatness, and organization of the Health Center
  • Manage office supplies
  • Verify and Bill Insurances
  • General office responsibilities includes but is not limited to filing; data entry; making photocopies; and distribution of mail
  • Abide by HIPAA laws regarding confidential patient information
  • Serve with confidentiality
  • Other Duties as required.

    • GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

    In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

    1. Values, Mission and Goals: All employees are expected to know and work by the College's values, mission and goals as set out in the college Strategic Plan..
    2. Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees.
    3. Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
    4. Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
    5. Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
    6. Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
    7. Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.

    SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS

    • Minimum of High School diploma or equivalent; Bachelor’s degree is a plus.
    • 2+ years of experience in cashiering, customer service and/or billing.
    • 1+ years in a chiropractic or office setting is preferred.
    • Familiar with HIPPA regulations.
    • Proficient knowledge of general office equipment such as phones, computers and Microsoft Office Suite (Word, Excel, Power Point).
    • Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.
    • Strong written and verbal communication skills.
    • Ability to provide excellent customer service to the campus community.
    • Ability to learn basic financial record keeping methods, procedures, and practices; make mathematical calculations with speed and accuracy; and maintain files and records.
    • Ability to learn medical and insurance billing software.
    • Ability to work with confidential material and maintain confidentiality along with sensitivity.

    PHYSICAL DEMANDS

    1. Able to spend long hours standing, sitting, and lifting up to 25 pounds
    2. Nature of work requires an ability to operate standard business office equipment
    3. Requires ability to communicate and exchange information clearly and concisely.
    4. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

    WORKING CONDITIONS

    1. Work is performed primarily in a standard office environment with extensive contact with the public
    2. 37 hours per week (variable hours on Monday through Friday).

    Life West is an Equal Opportunity Employer. It is the College's policy to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.

    This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Life Chiropractic College West. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

    EMPLOYEE ACKNOWLEDGMENT

    I have read this job description and discussed it with my supervisor.

    Organization

    Working at Life Chiropractic College West

    Leadership and Innovation

    Life Chiropractic College West, which offers a Doctor of Chiropractic degree, is internationally recognized for leadership and innovation in chiropractic education. The curriculum at Life West features an integrated emphasis on chiropractic philosophy and technique which draws passionate students from around the world. Life Chiropractic College West provides solid academic and clinical experience through our 12 and 14 quarter program options. The Life West learning community is known for its diversity, integrity and co-operative spirit.

    What Makes Life West Distinct?

    What makes Life West distinct from other chiropractic schools, is that Life West students are trained in over 13 different chiropractic techniques, providing excellence in hands-on chiropractic education. Life West provides a well balanced approach to education, integrating the fundamental elements of practitioner success: science , technique, philosophy and business skills. Our location is fantastic! You will find us in the heart of the San Francisco Bay Area where our location gives students an unparalleled experience in lifestyle as well as access to a wide variety of mentorship and career opportunities.

    Graduate Success

    Life West graduates are well prepared for their career, with a strong foundation in the sciences, a deep understanding of the chiropractic philosophy, hands-on practice using cutting-edge technology as well as specialized training in innovative chiropractic techniques. Find out for yourself why our graduates are so delighted with the education they received at Life West.

    A Bigger Mission

    The Doctor of Chiropractic program has a huge mission: “Creating a Brighter Future for Humanity”. How do we make that happen? Life West delivers a curriculum and clinical training experience which provides Life West graduates with the knowledge, skills, attitudes, and competencies to uniquely serve the health care needs of the community as a chiropractor. Want to know more? Be sure to read our entire mission and purpose statement to find out more. Life West is also committed to the contribution of academic and clinical research to the body of knowledge available to and for the chiropractic profession.

    At Life West, our program prepares the chiropractor to function as a specialized health care provider, offering care on a direct-access, initial contact basis. This care focuses on the relationship between the structure of the human body, especially the spine, and the function of the human body as coordinated by the nervous system. A chiropractor places specific attention on the relationship between the skeletal structures of the body and the nervous system and how this relationship may affect the restoration and preservation of health.

    A Focus on Clinical Excellence

    Our Doctor of Chiropractic program prepares Life West graduates to provide for the health care needs of patients through excellent assessments, diagnostic competencies and superior patient management skills. Life West graduates are taught how to provide patient care on an independent basis, to co-manage patient care in cooperation with other members of a patient’s health care team, to consult with other providers as required by a patient’s needs and to refer patients to other providers consistent with the best interests of the patient. Life Chiropractic College West prepares graduates to become teachers of healthy living strategies, health risk avoidance approaches and wellness promotion concepts.

    A Well-Balanced Chiropractic Education

    At Life Chiropractic College West, students learn chiropractic history, philosophy, and principles as a foundation for the practice of chiropractic. Life West trains graduates as Doctors of Chiropractic to function as primary health care providers, with the ability to evaluate the health status of their patients and to consult and refer patients within and throughout the health care professions in accordance with their professional judgment. Life Chiropractic College West promotes the growth and development of the profession through education and research in chiropractic principles and practice. Life West encourages students to develop a high standard of ethics, so that they may better serve their patients, the public, and the profession. Life Chiropractic College West encourages students to communicate freely with members of other health care professions as well as with members of the chiropractic profession. Life Chiropractic College West seeks to inspire its students to become active in their respective communities and to work for the betterment of the human condition. Life West students are encouraged to be teachers charged with the responsibility of educating the public on health and its achievement through chiropractic care. After graduation, Life Chiropractic College West offers a postgraduate education program enabling Life West graduates and others to maintain and improve their professional skills.

    Life Chiropractic College West is accredited by the Commission on Accreditation of the Council on Chiropractic Education, an agency recognized by the U.S. Department of Education.

    Life Chiropractic College West shares a history with Life University. In March 1981, the efforts of Dr. George Anderson, Dr. George Wentland, and Dr. Sid E. Williams, then president and founder of Life Chiropractic College (now Life University), were instrumental in forming what is today Life Chiropractic College West. Life University maintains a close relationship with Life Chiropractic College to this day.

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