Program Administrator (Bursar Operations)
Category:: Staff Positions
Department:: Administrative Services Division/Bursar's Office
Locations:: Valhalla, NY
Posted:: Mar 5, 2021
Closes:: Open Until Filled
Ref. No.:: PABO3521
Position ID:: 128808
About Westchester Community College:
Westchester Community College was founded in 1946 as the New York State Institute of Applied Arts and Sciences in White Plains. In 1957, the County of Westchester bought the 360-acre John Hartford estate in Valhalla and designated 218 acres for the community college. Westchester Community College is more than just the county's largest educational institution. It is a living, breathing part of Westchester that goes beyond the influence of a typical college and affects the lives of all who enter its doors.
Under the general supervision of the Manager-Fiscal Operations WCC, an incumbent of this class directs the activities of the Bursar's Office at Westchester Community College. Responsibilities involve managing and participating in the receipt, accounting, deposit and reporting of student tuition and fees and other various miscellaneous revenues paid to the college by cash, check, and credit card; ensuring activities are in accordance with SUNY guidelines and meeting state and federal procedures and reporting requirements.
Other responsibilities include working closely with the Manager in developing and implementing student-centered policies and procedures relating to Bursar operations and coordinating work with academic deans and college officials in departments such as the Business Office, Financial Aid and Registrar to ensure relevant information regarding tuition, student fees as well as course drops/adds is effectively communicated. The incumbent supervises cashier operations and tuition billing process for the institution; and assures optimal customer service is provided to students attending the institution.
Examples of Work:
- Supervises the processing of tuition and fee refunds; ensures staff is following appropriate safeguards and protocols and that all records are documented for each transaction on the student's account;
- Serves as the lead for the Bursar's Office when software upgrades and patches are made to the Student Financial Systems module in the PeopleSoft database by testing database elements and implementing all new processes;
- Works substantively with banking institutions by using automated interfacing systems to research and/or rectify billing issues or errors, and in the detection of fraud; takes corrective action regarding fraudulent credit card activity by dealing with banking institution(s) and alerting appropriate staff in the Business Office for account reconciliation purposes;
- Maintains files of student tuition payment records including county chargebacks, third party setup, processing refunds, and returned checks; plans record-keeping and unit work procedures.
- All other duties, as assigned.
REQUIRED QUALIFICATIONS: The successful candidate must possess a Bachelor's Degree from an accredited institution in Business Administration, Accounting, Finance, Economics or a closely related field, and three years of experience where the primary function of the position was in the field of education, one year of which must have been in a professional accounting capacity at a post-secondary institution.
Thorough knowledge of the methods and procedures used in the collection of monies and the keeping of financial records; good knowledge of student financial aid practices and procedures; ability to interpret and apply laws, rules and regulations as they relate to the collection and recording of tuition fees and other payments; ability to prepare and/or present factual reports in a clear, concise and effective manner; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; initiative; integrity; good judgment; accuracy; organized; team-oriented; and physical condition commensurate with the demands of the position required.
PREFERRED QUALIFICATIONS: Two years of supervisory experience strongly preferred. Strong customer service, interpersonal and student interaction experience also preferred. Proficient project management and information system implementation knowledge preferred.
SALARY & BENEFITS: The salary is $78,066 plus excellent benefits (to include leave time, health benefits, pension options, tuition programs and additional benefits).
Applicants must apply online by submitting a letter expressing interest in this position, a resume/CV, and contact information for three professional references. You must be legally eligible to work in the United States at the time of hire. Please login to: https://sunywcc.interviewexchange.com/login.jsp in order to check/edit your profile or to upload additional documents. The review of candidates will begin immediately and continue until the position is filled.
Westchester Community College provides accessible, high quality and affordable education to meet the needs of our diverse community. We are committed to student success, academic excellence, workforce development, economic development and lifelong learning.
The College will provide equal opportunity in all of its employment practices to all persons without unlawful discrimination on the basis of political affiliation, age, race, color, national origin, ancestry, citizenship, genetic information, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, parental status, pregnancy, arrest or conviction record, membership in any reserve component of the armed forces, or use or non-use of lawful products off College premises during nonworking hours, or any other status protected by applicable state or federal law.