Position Title:

Helpdesk Technician - Ancilla College of Marian University (Plymouth, IN)

Job Description:

Ancilla College of Marian University seeks an IT Helpdesk Specialist in the Department of Information Technology. Working closely with the Director of IT Services, the Helpdesk Specialist promotes Ancilla College of Marian University’s Catholic Franciscan mission and identity by providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Specialist will respond to client requests, isolate problems, and determine and implement solutions. Additionally, this individual will manage software support applications as well as various helpdesk ticket tasks and customer support

Essential Duties and Responsibilities:

Actively engages the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values, honoring the legacy of the founding congregation, promoting unity in diversity, and integrating the Catholic Franciscan intellectual traditions in courses, programs, and services.

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.

Respond to customer service requests either in person or over the phone.

Train end users and other IT employees.

Maintain daily performance of computer systems.

Ability to troubleshoot problems in order to provide solutions.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Build and deploy computers for users and new employees.

Ability and flexibility required as part of the “on-call" team and schedule.

Other duties as assigned.

Required Qualifications:

Qualifications:

Knowledge of and commitment to the mission of Ancilla College of Marian University

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2003, 2007, 2013.

Experience with Active Directory.

Excellent communication skills and telephone etiquette.

Strong organizational skills.

Detail oriented with the ability to multitask.

Previous experience in an IT Service Desk role.

Incident management experience – managing incidents including business expectations and communication maintaining SLA compliance.

Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.

After hours support as requested.

MAC experience a plus

Review of applications will begin immediately and continue until the position is filled. Applications require a cover letter, a current resume, supplemental mission question responses, and contact information for three professional references.

Ancilla College of Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

Preferred Qualifications:

Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith

Posting Number:

P018S

Number of Vacancies:

1

Open Until Filled:

Yes

Special Instructions to Applicants:

Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith

Quick Link for Internal Postings:

https://marian.peopleadmin.com/postings/167