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Supply Chain Associate

Duke University

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Job Details

General Description of the Job Class
Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping and receiving of hospital merchandise. Able to maintain good inventory management processes; meeting supply needs with prompt delivery, assuring accuracy of issues and insures the good working order and availability of equipment.

Duties and Responsibilities of this Level
Level 1

  • Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities:

  • In accordance with established policies and procedures, Level 1 staff are required to: Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures

  • Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies

  • Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas

  • Check expiration dates on supplies on a regular basis and document and discard expired products

  • Accept and sign for deliveries from distributors as necessary

  • Inspect shipments, enter Goods Receipts into SAP, filing packing slips

  • Report identified shipment discrepancies to SC onsite management

  • Prepare and ship out Vendor Returns, rotation of stock in all areas

  • Move and stock supplies to appropriate shelfing locations once receiving is complete

  • Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers. Deliver non-supply items when specified (e.g. medical gas, linen) in a timely manner

  • Participate and perform mid-year and year-end inventory counts

  • Ensure all STAT orders are completed according to specified service level agreement

  • Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions

  • Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility

  • Proactively provide recommendations on operational efficiency improvements to Supply Chain management

Level 2

  • In addition to the responsibilities of Level 1 listed above, the Level 2 is expected to perform the following responsibilities: at least 50% of their time on a multitude of functions below.

  • In accordance with established policies and procedures, Level 2 staff are required to:

  • Act as a mentor/precept to all Level 1 Supply Chain Associates; act as back-up Team Lead if necessary

  • Demonstrate excellent customer service in all areas when interacting with our customers. Including the nursing floors and OR environment (physicians, surgery techs/nurses, Cath Lab techs/nurses or other specialty area techs/nurses) to address supply-related questions; as necessary

  • Deliver, manage and coordinate supplies/other products to off-site clinics and/or facilities as needed

  • Manage inventory; assist in preparations and perform annual inventory. Oversee consignment inventory and processes. May oversee inventory management of procedural areas

  • Proactively collaborate with other Supply Chain stakeholders to adjust par levels and address slow moving items based on supply usage

  • Troubleshoot supply shortage issues and articulate known impact

  • Effective use of the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, run reports in SAP to close out daily transactions

  • SME (Subject Matter Expert) for the TIMS module; including receiving and documenting.

  • Able to pull EPIC Reports and use as a tool and/or pull reports from Pyxis and analyze data to provide appropriate recommendations.

  • Participate in PERT, OR EDIT, and VAT discussions as needed (as assigned)

  • Vendor Management, access and utilize Vendormate (as assigned)

  • Work with customers to help reconcile invoices as needed

  • Able to work and complete all assigned tasks with minimal supervision from Team Lead and Manager

  • Level 1 & 2: General ability and willingness to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management. Are required to be cross- trained and perform, when needed, in other Supply Chain related responsibilities.

  • Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, to work with professional manner in responding to customers' needs and ability to work in a computerized environment.

Required Qualifications at this Level
HS Diploma/G.E.D. required.

Some college level coursework preferred, but not required

Level 1

  • At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line. Strongly prefer experience in a fast- paced, customer service environment.

Level 2

  • 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line.

Degrees, Licensure, and/or Certification
Valid Driver's License - may be required

Knowledge, Skills, and Abilities
Level 1

  • Must have the ability to exert 20 to 50 pounds of force occasionally, and or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.

  • In this job the exertional requirements to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping and bending are frequent in daily duties.

  • Ability to strive to improve processes to enhance services.

  • Work cooperatively with others to achieve organizational and team goals.

  • Ability to contribute in creating new ideas and problem solving.

  • Possess a sense of urgency and a proactive customer service philosophy

Level 2

  • In addition to those above, must have: Experience using an ERP system

  • Competency in inventory management

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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