Customer Access Senior/UKHC

Job description

Job Title:

Customer Access Senior/UKHC

Requisition Number:


Working Title:

Patient Access Senior

Department Name:

H4001:Ambulatory Patient Access Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

4 yrs

Required License/Registration/Certification:


Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved.


Days, Monday through Friday; 8:00 a.m. – 5:00 p.m.

Job Summary:

The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.

Skills / Knowledge / Abilities:

The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Five or more years of healthcare and/or customer service experience preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 3/6/2021
Application Due: 3/15/2021
Work Type: Full Time