Assistant Registrar (4722C), Berkeley Law 15983

Location
San Francisco
Posted
Mar 05, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution


Assistant Registrar (4722C), Berkeley Law 15983 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: March 17, 2021

Departmental Overview

UC Berkeley's School of Law is one of the nation's great centers for legal education, ever exploring and pushing new intellectual boundaries while tackling urgent, real-world issues. The law school is also known for its vibrant and engaged community of students and scholars who are committed to providing leadership and making a difference on problems of local, national and global import. Currently ranked among the top law schools in the country, the School of Law has ambitious development goals as it looks to continue producing leaders in law, government, and society.

The Student Services unit is responsible for providing front-line information and guidance to the public regarding services performed within the Office of the Registrar and throughout the entire law school. These services include providing deadline information; responding to requests for student and alumni status, degree and attendance information; maintaining academic records; registering and enrolling students; and working with complicated systems.

The Registrar's Office is responsible for timely, accurate processing of academic transcripts. The Office also maintains accurate accounts of the academic histories of every student who attended Berkeley Law. Responsibilities include performance of handling petitions, processing letter requests, and assisting with data collection for degree checks. The Office is also charged with enforcing and implementing Federal and state laws regarding student and alumni information, as well as University, Faculty, and Berkeley Campus regulations and policies regarding the maintenance of student and alumni records, verification of student status, and issuance of official transcripts. The Office is responsible for handling confidential information with consistently high levels of security, in compliance with FERPA, Federal and state laws, and University and Law School regulations and policies.

This position has primary front-line responsibility for providing information, assistance, and advising to the entire campus population and general public regarding student enrollment and registration, student records, transcripts, and other services provided by the Office of the Registrar. To function effectively, this position must stay abreast of law school and campus policies and deadlines, Faculty regulations and procedures, Office of the Registrar practices, the academic record, and internal regulations and policies. The person in this position must maintain a broad, general knowledge of the law school in order to provide accurate information to a diverse constituency. The person in this position must adhere to Federal and state laws and University policies regarding privacy of student records, and exercise sound judgment when dealing with the public and sharing information that is highly scrutinized, complex and sensitive.

Responsibilities

Customer Service Front-Line:
  • Provides information, assistance and referrals to students, alumni, parents, staff at UC Berkeley and other institutions and the public by responding to telephone, in-person, and e-mail inquiries for the Office of the Registrar.
  • Accesses the student database, websites and hard-copy documentation to research information and individual student situations to provide accurate, thorough, and timely responses to telephone, e-mail and in-person inquiries.
  • Maintains knowledge of law school structure, deadlines, and events to provide timely information and appropriate referrals.
  • Elicits information from constituents thoroughly in order to research and respond to individual inquiries accurately, thoroughly, respectfully and in a timely manner.
  • Handles difficult constituent issues tactfully, defusing potentially explosive interactions; maintains composure, respects confidentiality, and resolves difficult problems by using independent judgment, collaborating with staff in the Office of the Registrar, Student Services, and other law school units; appropriately determines when to refer constituents to a manager or other party.
  • Assists in collecting statistical data for record keeping, annual and monthly reporting and identifying trends in the work place.
  • Maintains the integrity and security of student and alumni information in electronic and hard copy formats.
  • Contributes to excellent and appropriately-timed services for all students by collaborating with Student Services and other law school staff to facilitate seamless student experiences, by making recommendations for in-person, online and telephone process improvements to support service enhancements, and by contributing verbal and written FAQ content to support all students.

Assisting with Student Services and Registrar's Office unit processing:
  • Cross-trains in and provides assistance to various areas of the Office of the Registrar unit, including but not limited to the following:
  • Updates computer databases with information provided by students, faculty, and campus.
    • Maintains and updates the routing of forms in DocuSign to ensure all necessary approvals are collected and the forms are user friendly for students and faculty.
    • Imports completed digital and physical forms into the Perceptive electronic student files and ensures that all are properly indexed.
    • Enters writing requirement completion data.
    • Posts student awards and certificates.
    • Enters bar passage data.
    • Adds and drops classes from student enrollments.
  • Generates transcripts, letters, and forms:
    • Manages online transcript and letter request applications.
    • Generates transcripts from paper documents and online records.
    • Completes forms for various federal and state government agencies using information found in application data and online records.
    • Completes certification and moral character forms for state bars.
    • Follows up on more complicated issues directly with the state bars. Makes recommendations to Registrar and Dean of Students.
    • Forwards transcripts to state bars, and composes verification letters to meet student and agency needs.
    • Provides assistance with responding to requests for written enrollment and degree verification; responding to in-person, online and mailed inquiries.
  • Processes Petitions:
    • Reviews and processes enrollment and academic rules petitions. Makes recommendations to Dean of Students.
    • Ensures proper documentation is received from students and/or faculty for law school files and for the main campus Registrar.
  • Actively participates in and contributes to meetings and trainings with the Office of the Registrar, Student Services, and other University areas to maintain and support knowledge of policies, processes and deadlines relevant to providing high-quality, seamless services to all students, and support collaboration among staff.

Special Projects
  • May be assigned temporary ad hoc duties to enable the office to meet its objectives during peak workloads and staff absences and to meet deadlines.

Required Qualifications
  • Relevant administrative/clerical experience.
  • Strong customer service skills, with the ability to receive widely-varied in-person, telephone and emailed requests from a diverse constituency and respond thoroughly and accurately, with sensitivity and tact during stressful situations.
  • Ability to use electronic and hard copy resources to independently research responses to questions and respond in an accurate, thorough and timely manner.
  • Ability to multi-task and maintain flexibility, prioritizing tasks and inquiries appropriately.
  • Ability to speak and write in clear, grammatically correct, constituent-friendly English, and to communicate effectively with constituents whose primary language is not English.
  • Ability to understand detailed rules, policies and procedures and to apply them to factual situations.
  • Ability to work both independently and cooperatively with office coworkers and staff in the Office of the Registrar.
  • Demonstrated organizational skills, and attention to detail and accuracy.
  • Ability to maintain confidentiality and security of student records following confidentiality rules established by FERPA, the State of California and the University.
  • Ability to take direction and implement a plan of action.
  • Excellent computer skills and proficiency in MS Office Suite, particularly Word and Excel and database management, with the ability to quickly learn and use new software programs.
  • Knowledge of basic computer concepts and principals and ability to operate electronic data processing equipment for input, display, retrieval of data, and word processing.
  • Keyboard skills sufficient to type data accurately at a moderate rate of speed.
  • Ability to maintain and use reference materials including written procedures.
  • Ability to use a telephone and computer for several hours a day.

Salary & Benefits

This is a non-exempt, biweekly paid position. The hourly pay range of the position is $26.66 (Step 4) - $27.93 (Step 6), commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

This is a full time (M-F; 40 hours/week) career position.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=15983&PostingSeq=1





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