Student Services Technician/Counseling & Student Development
Student Services TechnicianJob Title:
Student Services Technician/Counseling & Student DevelopmentPosition Number:
CC Counseling & Student DevelopmentPercentage of Employment :
100%Months of Employment :
12 Months Per YearWork Schedule:
Depending on start date, position may require that you work remotely Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)About Us::
Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 80,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.
The ideal candidate will share Cypress College’s commitment to diversity, equity, and inclusion. The Cypress College student body is incredibly diverse, with over 46% Latinx, 24% Asian/Pacific Islander, 16% Caucasian, 4% African American, and 0.18% American Indian/Alaskan Native. Students from over 30 countries join our International Student program every year. The College believes in creating an inclusive and multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.
Cypress College is ranked 3rd in the nation (among community colleges between 5,000 and 15,000 students) for the quality of faculty/teaching and 1st in California (out of 114) in the 2018 and 2020 Best Community Colleges report by Niche.com. Cypress College epitomizes an environment of academic excellence, underscored by our 53% completion rate, a full 7% higher than the state average. Whether it is vocational studies such as our T-TEN program, a collaboration with Toyota Motor Corporation which is ranked #1 in the nation, or academic programs, such as English and ESL, where the success rate of our students is 15% higher than statewide averages, Cypress College sets the benchmark for excellence. Cypress College is designated as a Hispanic Serving Institution (HSI) and was awarded a DHSI Title V grant in 2019. The college is also eligible for designation as an Asian American, Native American Pacific Islander Serving Institution (AANAPISI). Cypress College is proud of its many programs that serve our diverse student body, such as the Legacy and Puente programs. The College provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.
College employees are guided by the five core values of Excellence, Integrity, Collegiality and Inclusiveness, centered in Equity. We are a Guided Pathways institution, and our comprehensive Student Services programs support and enhance strategic goals related to access, retention and persistence initiatives on campus. In partnership with instructional faculty, our student services staff and faculty strive to implement innovative strategies to ensure all students succeed and experience a culturally relevant environment on campus.
Cypress College is an equity-minded institution, committed to ensuring all students are supported on their academic journey. We invite you to be a part of this celebrated and diverse community of learners where we put students first. More information can be found at www.cypresscollege.edu .What We Offer::
•100% employee medical premium coverage
•Fringe allowance to be used at employee’s discretion
•Voluntary (Medical/Dependent Day Care) Flexible Spending Account
•$50,000 life insurance benefit
•Deferred Compensation Program (403(b)/457 plans)
•Retirement Pension Plan (CalSTRS/CalPERS)
•Professional Growth & Development Opportunities
•18 paid holidays + Paid vacation
•Cumulative sick leave
•Summer schedule (exceptions apply)
•Longevity salary program
•District paid employee post-retirement medical (for those who qualify)
•Employee Assistance Program
•Environment that fosters diversity and inclusion
•Progressive and innovative culture
This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services.Essential Functions:
Examples of essential functions are interpreted as being descriptive and not restrictive in nature.Job Description:
Performs a variety of duties to assist students, instructors and the public; provides technical information and assistance regarding assigned specialized student service; explains guidelines and procedures; resolves complex problems involving applications, forms and records.
Processes of a variety of documents related to a specialized student service; verifies applications, forms and records for accuracy, completeness and compliance with program guidelines; updates records and other pertinent documents as appropriate; requests transcripts, records and other information to determine status of applications and forms; provides information to other educational institutions and agencies as requested.
Facilitates promotion and awareness of assigned specialized student service; coordinates distribution of informational forms and packages for orientations and workshops; maintains appointment calendar for student academic counseling, testing, orientations and various types of workshops.
Monitors student progress to assure program compliance; assists students in a variety of ways according to program needs; organizes student activities.
Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness; provides information as directed; inputs data into computer database; performs clerical duties; answer phones.
Compiles and organizes data for statistical reports and surveys; reconciles data from various sources; prepares basic statistical reports as directed.
Trains and provides work direction and guidance to others as directed.
Maintains current knowledge of legal requirements, technological advancements and techniques used in providing student services.
Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.
Performs related duties as assigned.Working Relationships:
The Student Services Technician maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.Knowledge, Skills and Abilities:
Knowledge of District organization, operations, policies and objectives
Knowledge of applicable sections of State Education Code and other applicable laws
Knowledge of organization, policies, and rules of assigned department or program
Knowledge of modern office practices, procedures and equipment
Knowledge of local, State and Federal laws applicable to assigned programs
Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals
Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned
Knowledge of the basic principles of bookkeeping
Knowledge of record keeping techniques
Knowledge of the principles and practices of supervision and training
Knowledge and ability to operate personal and/or mainframe computers
Ability to prepare budgets and financial reports
Ability to compile, organize, and analyze statistical data
Ability to work confidentially with discretion
Ability to plan, organize and prioritize work
Ability to meet schedules and time lines
Ability to understand and follow oral and written directions
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective working relationships with othersSpecial Requirements:
This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.
Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.Minimum Qualifications:
High school diploma or GED, supplemented by college-level coursework
Minimum two (2) years of training or experience working in a student services program
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.Desirable Qualifications:
Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.
Experience collaborating with faculty, staff, and/or community leaders in programs and initiatives that are specifically designed to assist historically underrepresented students achieve their educational goals.
Knowledge and experience efficiently operating computer technologies and applications (such as Microsoft Office, Excel, Doodle, Zoom).Working Conditions:
College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.Salary Range:
$4,023 - $4,866 Per MonthNumber of Vacancies:
03/18/2021Special Instructions Summary:
Special COVID 19 Notice: In-person interviews are suspended at this time and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at North Orange County Community College District.
This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.
The District may choose to fill one or more positions from this recruitment within the same fiscal year or 8 months, whichever is longer.
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.
The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.
Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).
Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.
Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.
Evaluations of foreign degrees and/or coursework are required. See our website at http://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.