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Telecommunications Technician II

Kirkwood Community College
Cedar Rapids, IA

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Administrative Jobs
Academic Affairs, Research Staff & Technicians
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Job Details


To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.


The Telecommunications Technician II will review, analyze, evaluate and maintain the organization's telecommunications system. Design, develop, and test telecommunications software solutions. The technician will provide customer training of the telecommunications features and functionality. Must be familiar with a variety of the field's concepts, practices, and procedures. Will rely on experience and judgment to plan and accomplish goals.


  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
  • Lead- regardless of title, through positive influence.

    Design, develop, test and implement creative solutions for college Telephony challenges.Continually assess current system attributes and future needs and strategically design road map.Program and perform move, adds, and changes on PBX Telephone Systems.Troubleshoot and repair/replace telephony related equipment.Consult with and train end users on features that serve our customers best.Perform other related work duties as assigned.


    Positive customer interaction, continuous pragmatic approach, and tolerance for ambiguity.Experience with Avaya voice related equipment, applications, and administration.Good base knowledge and language of data (Layer 1 & 2) equipment, experience a plus.Solid base of experience with enterprise communications cable plant topology ideals.Familiarity and experience with Telco Vendor ticketing and troubleshooting processes.Enjoy diverse customer base and variation in requirements/demands.Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

    The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.


    Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling, lifting and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work, travel to on- and off-campus facilities with vehicle supplied by Kirkwood, Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.


  • Associates Degree and five years of experience in the field of Telecommunication.
  • Avaya Certified Associate/Specialist or equivalent experience.
  • Comp TIA Network Plus, similar Certification, or equivalent experience.

  • Demonstrated success in working collaboratively.
  • Ability to work independently and as a member of a team.
  • Five years of experience working with the Avaya PBX, Vectoring and CMS.
  • Strength in written technical documentation a plus.

    Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy, please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected] or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: [email protected]


    Working at Kirkwood Community College 

    Kirkwood Community College in Cedar Rapids is a globally recognized leader in higher education where learner success has always been a focal point. For more than 50 years, Kirkwood faculty and staff have cultivated a welcoming and motivating environment that meets students where they are, and helps them get exactly where they want to be. With one of the lowest tuition in the state, more than 130 programs to choose from, flexible class offerings, and convenient locations across seven counties in Eastern Iowa, Kirkwood makes higher education more accessible for people in all walks of life. Through affordable, innovative educational training and many impactful community partnerships, Kirkwood hopes to continue strengthening the regional workforce for years to come.

    As one of Cedar Rapids' top employers, Kirkwood strives to reward employees with a generous benefits package and perks, including:

    • Professional development opportunities
    • Free use of the Kirkwood Recreation Center
    • On campus retail discounts at places like our bookstore, Eagle Tech, cafeteria and hotel (yes, we have a hotel too!)
    • Free admission to performing arts and athletic events
    • Computer and software purchasing program through Eagle Tech, our Apple-authorized campus store
    • Employee tuition discounts and half-price tuition for family members
    • Generous leave policies that provide a work-life balance
    • Choice of retirement programs and unheard-of employer contribution
    • Competitive Total Rewards packages
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