Assistant Director, Financial Aid

Job description

Assistant Director, Financial Aid

Job ID: 224660
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Assists in developing and administering policies and procedures, extensive scope and impact of decisions both internal and external contacts, and mission of the department. Provides strategic management of assigned programs, processes, and initiatives. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for the execution and management of individual programs or processes.


  1. Trouble-shoots and maintains quality assurance processes within assigned financial aid area
  2. Manages, coordinates assignments and tasks of assigned staff and meets with staff on a regular basis
  3. Establishes strategies for effective delivery of program awards
  4. Oversees the staff interactions with customers and families ensuring effective communication and correct information is given
  5. Reviews and audits completed work to ensure accuracy and compliance; facilitates training as needed
  6. Ensures that any tickets received from the Communications Center are responded to in the established time frames and handled quickly and professionally
  7. Develops and conducts training on programs; such as state programs, verification, study abroad, consortium agreements, etc.
  8. Monitors the financial aid website for any updates or changes in information that need to be made and make the appropriate changes as needed
  9. Ensures all daily reports are processed and completed timely to ensure inquiries are responded to quickly and efficiently
  10. Responsible for the execution and management of individual programs and/or processes
  11. Provides updates to leadership per guidelines in regards to needs, concerns or training issues
  12. Maintains a master calendar for assigned department and staff activity
  13. Point of contact to resolve questions or issues
  14. Conducts presentations for various constituent groups as requested
  15. Ensures the unit is in compliance with governing regulatory requirements
  16. Serves as a member of the leadership team and makes recommendations for goals and objectives

Required Qualifications
Educational Requirements
Bachelor's Degree from an accredited institution of higher education

Required Experience
Three (3) years of related financial aid experience in an accredited institution of higher education

Preferred Qualifications
Additional Preferred Qualifications
Master's degree from an accredited institution of higher education in related field
Previous experience with Banner (Ellucian)
National Association of Student Financial Aid Administrators (NASFAA) Credentials

Knowledge, Skills, & Abilities
Able to understand, research, and resolve complex issues related to various federal and state systems, including but not limited to an understanding of Central Processing System, Electronic Data Exchange, National Student Loan Data System, Common Origination and Disbursement, Surfer; Able to represent department leadership and the department in meetings presentations with both internal departments and/or external entities; Able to plan, coordinate and complete large scale, detail-oriented projects and events; Able to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success; Able to maintain compliant records of all transactions between the University and outside reporting entities; Able to lead compliance efforts involving federal, state, and institutional financial aid; High level of empathy and ability to deal with difficult and confidential situations; Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge of financial aid at the federal, state and institutional levels and stays abreast of changes to state and federal rules/regulations; Knowledge of state program rules and regulations for Financial Aid in the State of Georgia; Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid; Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)

Conflict management and resolution skills; Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System); Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; Strong attention to detail and follow up skills; Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check
  • Standard Enhanced + Education

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Job No:
Posted: 3/4/2021
Application Due: 4/12/2021
Work Type: Full Time