Business Analyst/Developer, OnBase & Sharebase Enterprise Document Management

Job description

Posting Number:


Internal Recruitment :


Working Title:

Business Analyst/Developer, OnBase & Sharebase Enterprise Document Management

Anticipated Hiring Range:

Commensurate with qualifications and experience

Work Schedule:

8:00am - 5:00pm Monday - Friday with some weekends and evenings as required

Job Location:

Raleigh, NC

Department :

Enterprise Application Services

About the Department:

Enterprise Application Services (EAS) in the Office of Information Technology (OIT) division at North Carolina State University. EAS is responsible for the design, implementation, operation, enhancement & maintenance of the University’s enterprise business applications. This includes: development, operation & maintenance of all enterprise administrative systems including: OnBase Enterprise Content/Document Management, ShareBase Secure Document/File Sharing Services, Identity Management (IdM), Self Service Password Management, System Access Request (SAR), Financials, Advancement, Human Resources, Student Information Systems, etc., Configuration management, Enhancements, Application Integrations and Campus wide support.

OIT Vision: Be the IT organization people seek out as a partner for providing visionary strategies, creative solutions, objective information, and effective and efficient services in order to help them achieve their mission and goals.

OIT Mission: To provide nimble, effective, efficient and collaborative IT services, solutions and strategies in a timely and helpful manner that assists the university, state and nation in achieving their strategic goals.

Essential Job Duties:

The primary purpose of this position is to gather requirements, design, develop and maintain the University’s Enterprise Content/Document Management System (OnBase by Hyland) and Enterprise Document/File Sharing Service (ShareBase by Hyland). This position is an expert in functional business process understanding and advanced technical solutions, using this expertise to implement advanced and highly complex software solutions with minimal supervision. This position is responsible for business process automation/design/documentation working closely with customer departments.

Responsibilities of the position include:

  • Change request evaluation; business requirements definition, functional and technical specification development; coding; system integration; unit, system and load test plan development and execution; code migration; production support; system configuration & maintenance, developing/executing regression test cases for application, database, infrastructure upgrades and coordinating across customers and OIT teams.
  • Proficient in OnBase technologies: configuration & development experience in the following: Core document management functions, Transcript Capture Solution, Financial Aid Solution, Full Text Search Module, DIP Processing, Advanced Capture OCR, Barcode Processing, Batch Scanning/Acquire, Unity Forms Design/Implementation, EForms, COLD processing, Reporting Dashboards, SSO, Virtual Print Driver, Workflow, Scan Queues, API, custom Web Services, External Autofills, Custom Queries, Document Retention and Records Management, etc.
  • Proficient in ShareBase technologies: configuration & development experience in the following: ShareBase, Security, ShareBase/OnBase integration.
  • Assist with Security access certification reporting, Ultra-sensitive data auditing.
  • Strong communication skills, collaboration, and organization skills. Experience working with a broad user base (ex: central office and campus wide customers), ability to develop and deliver customer training for OnBase and ShareBase implementations.
  • Ability to interact positively and communicate appropriately with team members, campus representatives, customers, vendors, IT support staff and management.
  • Ability to combine strong functional, conceptual and technical knowledge with a strong understanding of customer requirements to offer customer solutions to problems in a very practical, timely and efficient manner. Customer service skills are critical.
  • The following system integrations are also managed/developed/supported: Student Information System, Human Resource, Financials, Advance Gift/Donor Management, CVM Hospital applications, SLATE Admissions, InfoEd Research Applications, Engineering Applications, etc.
  • This position is also required to keep abreast of Document/Content management, Financial Aid, OCR, EDI, industry standards, strategic directions, best practices to incorporate into NCSU architecture.

As a team member, this position also provides functional guidance and support to the team and provides daily technical decision-making with broad and often institution-wide impacts that affect other systems, students, faculty and staff.

Other Responsibilities:

Additional duties as assigned.

Minimum Education and Experience:

Master’s degree and at least one year of relevant experience; or Bachelor’s degree with at least two years’ of relevant experience in Enterprise Document Management, business analysis, development, implementation and support.

Other Required Qualifications:

Proficiency in relevant technologies in Hyland OnBase product/modules, Hyland ShareBase Module, Hyland ShareBase/OnBase Module Integration.
OnBase, API, Workflow development platforms.

Programming skills: Java or .Net, creating web services, HTML programming or similar programming languages preferred

Oracle database experience (or similar database)

Experience creating complicated SQL queries.

Experience in requirements gathering, Business Analysis, documentation of functional specifications, test cases, testing documentation.

Experience in implementation of enterprise content management using Hyland OnBase suite of products, reporting solutions, preparation of Functional testing, User Acceptance test scripts, preparation of requirements and functional specifications of enterprise IDM solutions.

Experience with ServiceNow support software system or comparable system.

Preferred Qualifications:

At least one of the following OnBase certifications are strongly preferred:

  • OnBase Certified System Administrator (OCSA)
  • OnBase Certified API Developer (OCAPI)
  • OnBase Certified Workflow Administrator (OCWA)

Experience in a higher education environment preferred.

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

515001 - Enterprise Application Svcs


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 3/4/2021
Application Due: 6/2/2021
Work Type: Full Time