Associate Director, Enrollment Outreach Center

Job description

Job Title:

Associate Director, Enrollment Outreach Center

Position Number:


Job Category:

University Staff

Job Type:


FLSA Status:



Chicago-Water Tower Campus

Department Name:


Location Code:


Is this split and/or fully grant funded? :


Duties and Responsibilities:

Reporting to the Director of GPEM (Grad & Professional Enrollment Management), the Associate Director of the Enrollment Outreach Center will provide leadership, training and development for a team of Enrollment Advisors to engage prospective graduate and continuing education students in all phases of the recruitment process to advance the University’s strategic enrollment goals.

Develop, implement and monitor the success metrics for the Enrollment Advisor team and ensure that each member is meeting or exceeding designated targets for calls completed, appointments secured and conversion by category.

Develop and implement a certification process and associated training to develop broad Admissions knowledge. Formalize a training program to ensure consistency when onboarding new employees. Continually provide feedback and coaching to employees to ensure a high level of customer service.

Lead and manage a team of 5-10 Enrollment Advisors, acting as initial point of contact for inbound prospective students, providing timely information through e-mail, telephone and live chat regarding available programs.

Use consultative sales skills, develop relationships with prospective students and applicants to recruit the most qualified students for Loyola’s Graduate& Professional programs. Screen prospective students to determine their motivation for attending college; understand their career goals and the obstacles that might prevent them from starting or continuing their education and help them to overcome those obstacles.

Reach out to prospective students via phone and take incoming calls from prospective students in a team environment.

Build and maintain a strong, cohesive internal team that is knowledgeable, interactive, and leverages multiple cross-functional partnerships within the organization.

Utilize CRM system for proper tracking and accurate reporting of recruitment to allow for lead segmentation and easy follow-up messages. Supports direct reports in delivering the right tools/access for successfully operationalize admissions strategy.

Work with Director and Associate Directors in GPEM to provide feedback and direction on student sources and opportunities for referrals or other lead generation from external sources.

Perform other duties and responsibilities as assigned or required.

Minimum Education and/or Work Experience:

Bachelor’s degree or equivalent combination of education, skills and experience. Master’s degree preferred.

5-8 years of professional experience.


Bachelor’s degree or equivalent combination of education, skills and experience. Master’s degree preferred.

5-8 years of professional experience.

Demonstrated ability and passion for building something – understands how to generate demand, puts together a plan and executes against it.

Excellent communication skills (persuasive and negotiation skills, strong writing, interpersonal and public relations skills) are a must.

Strong customer service skills and ability to build and foster strong relationships. Strong interpersonal skills.

Excellent organization skills, ability to manage multiple projects under tight deadlines and develop, cultivate, and manage relationships across a complex organization.



Computer Skills:

Mastery of Microsoft Suite

Supervisory Responsibilities:


Required operation of university owned vehicles:


Does this position require direct animal or patient contact? :


Physical Demands:


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Job No:
Posted: 3/4/2021
Application Due: 5/6/2021
Work Type: Full Time